Shared Customer Portal Maintenance and Operations and Enhancements

The state of California, through the Employment Development Department (EDD), is seeking professional services to assist with the Maintenance and Operations (M&O) of its existing Shared Customer Portal (SCP) as well as the implementation of enhancements to the system. The project aims to simplify and improve the user experience of the myEDD online customer portal, including enhancing user administration functions, implementing an intuitive claims intake navigator, and improving data analytics and reporting capabilities. Bidders must meet specific administrative, qualification, solution, and cost requirements, and the evaluation process will be based on a combination of mandatory pass/fail criteria and scored components, with cost accounting for 30% of the total points. The RFP includes detailed functional and non-functional requirements, and the contract term and any applicable renewal options are outlined in the Statement of Work. The RFP is applicable to the entire state of California, with specific references to the jurisdictions of Sacramento County and Palo Alto City. The due date for proposals is April 12, 2024.

The RFP includes compliance requirements with various socioeconomic programs, including the Disabled Veteran Business Enterprise (DVBE) Participation Requirement and the Small Business Preference. The current incumbent vendor is not specified, and there is no information provided on any existing infrastructure or technology that requires integration. The RFP does not provide specific pricing terms or award value ranges, but it does mention that the State will conduct interviews with the top-ranking bidders, if necessary, and may enter into negotiations prior to contract award.