Security Services at Valley Transit's Downtown Transit Center

Valley Transit, owned by the City of Appleton, is soliciting competitive proposals for security services at its Downtown Transit Center located at 100 Washington Street in Appleton, Wisconsin. The Request for Proposals (RFP VT25-003) seeks a qualified vendor to provide uniformed security officers to patrol and monitor the transit center facility, which serves as the main hub for fixed-route buses, Lamers Connect, and Amtrak Thruway intercity bus services. Proposals are due by 10:00 AM CST on February 21, 2025, with an estimated contract award date of April 4, 2025. The contract term is four years, starting July 1, 2025, with three optional one-year extensions available. Security coverage is required Monday through Friday from 6:00 AM to 7:00 PM and Saturday from 7:00 AM to 2:00 PM, excluding major holidays. Key evaluation criteria include experience, professional competence, capacity, technical approach, proposal completeness, and price competitiveness. The selected contractor must provide all necessary equipment, including uniforms, personal protection gear, and a body camera system, while Valley Transit will provide two-way radio and cell phone communication.

No specific Disadvantaged Business Enterprise (DBE) goal has been established for this procurement, though DBE participation is encouraged. The contractor must conduct comprehensive background checks and provide thorough training for all security officers. The contract will be funded through City, County, State, and Federal taxpayer dollars and must comply with all applicable Federal Transit Administration (FTA) regulations and requirements. Contractors are required to submit pricing as an hourly rate for each contract year and extension period. The procurement is specific to Outagamie County and is open to qualified security service providers with demonstrated experience in transit center security operations. While no incumbent vendor is mentioned, the successful bidder will be responsible for integrating their security services with the existing transit center infrastructure and operations. Although a specific budget range is not disclosed, the comprehensive requirements suggest a significant operational investment in maintaining security and passenger safety at the Downtown Transit Center.