RFQ for Network Systems Maintenance, Support and Related Professional Services - Category 7

The Massachusetts School Building Authority (MSBA) has issued a Request for Quotes (RFQ) for Network Systems Maintenance, Support and Related Professional Services under State Contract ITT72, specifically targeting Category 7. The procurement seeks a provider to support network infrastructure for the MSBA's upcoming office relocation to 10 Post Office Square in Boston, with an estimated move date of June 2025. The contract requires comprehensive network maintenance services, including 24/7 remote troubleshooting, network alarm monitoring, on-site support, Cisco Smartnet management, installation, and training. The scope of work encompasses managing network equipment such as a High Availability Dual Fortigate Security Appliance, Cisco Ethernet Switches, WiFi Access Points, a Door Security Appliance, and a Barracuda Backup Appliance. Evaluation criteria will focus on best value, considering the services and resources provided, qualifications and experience of the respondent and key personnel, and the cost proposal. The RFQ response deadline is April 17, 2025, with an anticipated contract award in April/May 2025, and an initial contract term of three years with two potential one-year renewal options.

The solicitation encourages submissions from Minority Business Enterprises, Women Business Enterprises, Veteran-Owned Businesses, and other diverse business categories. The network infrastructure supports approximately 150 connected systems, utilizing Comcast as the third-party carrier, and requires co-management ability with onsite IT staff. Specific technical requirements include access to Barracuda Backup services, subscriptions for Office365 Essentials, and a Barracuda Backup Appliance, with approximately 2TB of data currently being backed up. The contract also includes forensic analysis capabilities for potential security incidents related to the internet circuit, switch stack, and Fortigate system. An existing vendor support and maintenance contract is in place for the Avigilon Access control system. While a specific award value is not explicitly stated, vendors must submit all materials electronically through the COMMBUYS procurement website, with those listed under multiple contract categories required to submit only one comprehensive response.