RFQ: DOT RMV Applications (PRF84)

The Massachusetts Department of Transportation's Registry of Motor Vehicles (RMV) is seeking a cloud-based payment service provider through a statewide PRF84 Payment Solutions contract to replace its existing proprietary payment processing infrastructure. The procurement aims to secure a vendor capable of processing approximately 3.2 million annual transactions totaling $330 million, with requirements including PCI compliance, seamless integration with the MyRMV e-commerce portal, and 24/7/365 operational uptime. Key deliverables include a PCI-compliant payment website, transaction portal, settlement data files, and comprehensive reporting capabilities that can support both Payfac and non-Payfac payment models while interfacing with WorldPay. The RFQ was released on May 7, 2025, with a questions deadline of May 14, 2025, question responses scheduled for May 21, 2025, and proposals due by May 28, 2025 at 4:00 p.m. EST. The anticipated project start date is August 2025, with a mandatory go-live date before December 31, 2025, and the Statement of Work terminating on April 30, 2027, unless the statewide contract is extended.

NIC Services LLC, a subsidiary of Tyler Technologies, has been selected as the awarded vendor for this project, located at Ten Park Plaza, Suite 4160, Boston, MA 02116. While no specific set-aside designations were mentioned, the RMV encourages discounted pricing proposals given the substantial transaction volume. The existing payment infrastructure currently uses WorldPay iQ for processing, with transactions comprising Visa (53.46%), Mastercard (35.65%), American Express (7.56%), and debit transactions (3.34%). The current system operates under a non-Payfac model with a $100,000 maximum card payment amount and maintains a chargeback rate of approximately 2%. Pricing must align with authorized rates under the PRF84 contract and include implementation costs, yearly support costs, and transaction processing fees. The total estimated yearly dollar volume and transaction baseline of 3,123,862 payments totaling $326,249,803.30 from 2024 serves as the baseline, with an assumed 3% annual growth rate for subsequent years.