RFQ 26520504 - Payment Processing Services

The California Department of Veterans Affairs (CalVet) is requesting quotes for payment processing services supporting the Home Loans Division under RFQ 26520504, with responses due August 21, 2026 at 2:00 p.m. Pacific Time. Bidders must demonstrate a minimum of three years' experience providing payment processing services integrated with MITAS systems and three years' experience working with the West Sacramento USPS office with an active post office box — both are mandatory qualification filters.

The scope encompasses 24/7 payment acceptance via telephone, web, and smartphone (E-Check, credit card, debit card); check processing with imaging and validation; statement printing and mailing; and secure file transmission to CalVet's accounting system. All services must integrate seamlessly with CalVet's existing MITAS Loan Servicing System web-based platform. Work is performed at CalVet Headquarters in Sacramento, California.

The contract term is three years from an anticipated October 19, 2026 start date. Pricing is submitted on Form 14 (Cost Quote) with line items covering maintenance fees, PO box rental, remote deposit capture, lockbox maintenance, website customization, check processing capture fees, correspondence scanning, check clearing services, ACH services, statement printing, postage, and an optional five percent contingency. All proposed costs must be all-inclusive with no separate travel reimbursement.

Eligible bidders include public or private corporations, agencies, organizations, and individuals legally constituted and qualified to do business in California with active Secretary of State registration. Optional Target Area Contract Preference Act (TACPA) preferences and Small Business and Disabled Veteran Business Enterprise preferences apply.

Evaluation follows a Pass/Fail gate on mandatory administrative, business, and technical requirements, then scores responsive quotes on technical merit (100 points: 75 for Response to Statement of Work, 25 for Summary of Applicable Engagements) and cost (100 points, awarded proportionally to lowest bid). Written questions are due August 11, 2026, with responses by August 13. Intent to award is August 24, 2026; protest deadline is August 31, 2026. Responses are submitted electronically to ITProcurementServices@Calvet.ca.gov, attention Diana Gee, Procurement Official.