RFQ #2026036 - KnowBe4 Defend Subscription with Installation and Configuration Services

The California Air Resources Board (CARB) is requesting quotations for 2,500 units of KnowBe4 Defend subscription services with installation and configuration, under RFQ #2026036, with quotes due October 22, 2026 at 5:00 PM Pacific Time. This solicitation is restricted to California-certified Small Businesses or Microbusinesses holding current certifications—a hard eligibility gate.

KnowBe4 Defend is an AI-powered email security platform delivering behavioral-based phishing detection for Microsoft 365 environments. The scope includes comprehensive installation and configuration to one Microsoft 365 tenancy, encompassing Exchange Online transport rules, administrator setup, notification alerts, banner configurations, allow/deny lists, and API key provisioning for SIEM/SOC integrations. The contractor must deliver all products and services within 45 working days after purchase order execution. Support includes unlimited online ticket assistance and documentation during standard business hours (8:00 AM to 5:00 PM PST/PDT, Monday through Friday, excluding state holidays), with all patches, bug fixes, upgrades, and new version releases included at no additional cost.

The contract term is 12 months commencing upon license activation. Bids at or exceeding $250,000 will be rejected as non-responsive. Award will be made within 45 days of the scheduled award date to the lowest responsive and responsible bidder. Payment is made within 45 days of invoice receipt in accordance with the California Prompt Payment Act.

Written questions are due October 15, 2026 at 5:00 PM Pacific Time, with answers provided via addendum by October 20. Quotations must be submitted via email to Jian.Huang@arb.ca.gov. Invoices are submitted to AccountsPayable@arb.ca.gov and ITFinancials@arb.ca.gov.