RFQ_2026036.docx
DOCX document 202 KB Posted
- Solicitation number
- 0000040599
- Issued by
- California
About this file
This is a Request for Quotation (RFQ) issued by the California Air Resources Board (CARB) for KnowBe4 Defend subscription services with installation and configuration. The solicitation seeks 2,500 units of KnowBe4 Defend—an AI-powered email security platform with behavioral-based phishing detection for Microsoft 365 environments—along with two installation and configuration service packages. The contract term is 12 months commencing upon license activation. Written questions must be submitted by October 15, 2026, at 5:00 PM Pacific Time, with answers provided via addendum by October 20, 2026. Quote submissions are due by October 22, 2026, at 5:00 PM Pacific Time via email to Jian.Huang@arb.ca.gov. Award will be made within 45 days of the scheduled award date to the lowest responsive and responsible bidder. The contractor must deliver products and services within 45 working days after purchase order execution.
This solicitation is restricted to California-certified Small Businesses (SB) or Microbusinesses (MB), with participation limited to vendors holding current certifications. Bids at or exceeding $250,000 will be rejected as non-responsive. The contract requires comprehensive installation and configuration of Defend to one Microsoft 365 tenancy, including creation of Exchange Online transport rules, administrator setup, notification alerts, banner configurations, allow/deny lists, and API key provisioning for SIEM/SOC integrations. Contractor support includes unlimited online ticket assistance and documentation during standard business hours (8:00 AM to 5:00 PM PST/PDT, Monday through Friday, excluding state holidays). All patches, bug fixes, upgrades, and new version releases are included at no additional cost during the contract term. Invoices are submitted via email to AccountsPayable@arb.ca.gov and ITFinancials@arb.ca.gov, with payment made within 45 days of invoice receipt in accordance with the California Prompt Payment Act.
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California Air Resources Board (CARB) RFQ No. 2026036
Yana Garcia, CalEPA Secretary Lauren Sanchez, Chair Gavin Newsom, Governor
October 9, 2026
REQUEST FOR QUOTATION – SB Option
RFQ #2026036 – KnowBe4 Defend Subscription with Installation and Configuration Services
NOTICE TO PROSPECTIVE BIDDERS
This solicitation is authorized pursuant to Government Code Section 14838.5, which provides for the award of contracts for the acquisition of goods, services, or information technology that has an estimated value of greater than $5,000.00, but less than $249,999.99, to a certified SB, including a Micro Business. Participation is restricted to California Certified Small Business (SB) or Microbusiness (MB) vendors. Quotes submitted by non‑SB/MB vendors will not be considered for award. A bid of $250,000.00 and above will result in rejection of your bid due to non-responsiveness.
You are invited to review and respond to this Request for Quotation (RFQ) for Information Technology. In submitting your quote, you must comply with the instructions and requirements found herein.
The California Air Resources Board (CARB) considers this RFQ complete and without the need of explanation. However, if you have questions or need any clarifying information, please contact the email addresses listed below.
Submit questions to: Jian.Huang@arb.ca.gov.
Question submissions are due no later than October 15, 2026, before 5:00 PM (PT). Questions will be answered and submitted via an addendum, which will be posted to this RFQ.
Please note that no verbal information given will be binding upon the State unless such information is issued in writing as an official addendum.
The following are incorporated as part of this Request for Quote (RFQ):
Bidder Instructions (GSPD-451) dated 11/9/2011 https://www.documents.dgs.ca.gov/dgs/FMC/GS/PD/DGSPD%20451.pdf INFORMATION TECHNOLOGY - GENERAL PROVISIONS CLOUD - COMPUTING SERVICES, DGS PD 402-ITGP (Cloud) (Effective 2/20/2025).
https://www.dgs.ca.gov/-/media/Divisions/PD/Acquisitions/Solicitation-Document-Attachments/IT-General-Provisions-Cloud-DGS-PD-402ITGP-Revised-02202025.pdf All documents submitted in response to this RFQ will become the property of the State of California and are subject to the California Public Records Act, GC section 6250 et seq., the California Evidence Code and other applicable state and federal laws.
TABLE OF CONTENT
RFQ REQUIREMENTS
| A. | GENERAL INFORMATION |
| 1. | Purpose |
| 2. | Requirements |
| B. | QUOTE REQUIREMENTS AND INFORMATION |
| 1. | Key Action Dates |
| 2. | Submission of Quote |
| C. | RFQ RESPONSE GUIDELINES AND OTHER GENERAL INFORMATION |
| D. | RFQ RESPONSE |
| E. | AWARD OF CONTRACT |
| F. | RFQ RESPONSE CONTENT |
| G. | EVALUATION INFORMATION |
H. GenAI REQUIREMENTS
ATTACHMENT
ATTACHMENT A - COVER LETTER
ATTACHMENT B - RFQ RESPONSE CONTENT CHECKLIST
ATTACHMENT C - BIDDER’S PAYEE DATA RECORD, STD. 204
ATTACHMENT D - BIDDER DECLARATION
ATTACHMENT E - COMMERCIALLY USEFUL FUNCTION DOCUMENTATION
ATTACHMENT F - SMALL BUSINESS CERTIFICATION
EXHIBIT
EXHIBIT A - STATEMENT OF WORK (SOW)
EXHIBIT B - BUDGET PROVISIONS
EXHIBIT B-1 – CONTRACTOR’S COST WORKSHEET
California Air Resources Board RFQS No. 2019803
REQUEST FOR QUOTATION
RFQ #2026036 - KnowBe4 Defend Subscription with Installation and Configuration Services
A. GENERAL INFORMATION
1. Purpose KnowBe4 Defend provides visibility into CARB's IT phishing incidents. This solution enables Office of Information Services (OIS) to track, mitigate, and stop phishing attacks within CARB's environment in real time. KnowBe4 also allows Office of Information Services (OIS) to prevent future phishing attacks by providing critical information on the phishing attack to include the attacker's email address, IP information, and file hash information of any attached files located within the phishing email.
2. Requirements
· The resulting contract will be a Purchase Order (PO).
· Items purchased under this PO must be within the specifications required.
· Substitutions or product deviations will only be accepted upon CARB approval.
· Upon PO execution, products must be delivered within 45 working days after receipt of the order to the specified location or mutually agreed upon by both parties.
B. QUOTE REQUIREMENTS AND INFORMATION
1. Key Action Dates It is recognized that time is of the essence. All bidders submitting quotes are hereby advised of the following schedule and will be expected to adhere to the required dates and times. CARB assumes no responsibility for quotes not received by the quote due date at the specified location.
| · RFQ available to prospective bidders | October 09, 2026 |
| · Written questions must be received by 5:00 PM (PT) | October 15, 2026 |
| · Questions and Answers Addendum posted | October 20, 2026 |
| · Quotes packet must be received no later than 5:00 PM (PT) | October 22, 2026 |
2. Submission of Quote All quotes shall include the documents identified in Section F., RFQ RESPONSE CONTENT. Quotes not including the proper required documentation may be deemed non-responsive and may be rejected. A non-responsive quote is one that does not meet the basic requirements.
Email Quotes to: Jian.Huang@arb.ca.gov
C. RFQ RESPONSE GUIDELINES AND OTHER GENERAL INFORMATION
1. The SOW, RFQ and the successful Bidder’s Response to this RFQ (Response) will be incorporated by reference and made a part of the resulting Contract.
2. If a Bidder discovers any ambiguity, conflict, discrepancy, omission or any other errors in this RFQ, the Bidder should immediately provide written notice to the State of such error and request clarification or modification of the affected document. Bidders requiring clarification of the intent and content of this RFQ may request clarification by submitting questions via email to the Procurement Official listed on the cover page of this RFQ.
3. The State may modify any part of the RFQ, by issuance of one (1) or more addenda. Addenda will be numbered consecutively and sent to the established vendor list for this RFQ.
4. The State may request clarifications from Bidders at any phase of the assessment and selection process for the purpose of clarifying ambiguities in the information presented in the Response. The State is under no obligation to request clarification if information in the Bid is unclear.
5. All costs for developing Responses are entirely the responsibility of the Bidder and shall not be chargeable to the State.
6. All Bids received by CARB must be submitted by email and sent to CARB by the dates and times shown in accordance with SECTION B.1., KEY ACTION DATES. The email containing the Bid must be plainly marked “BID,” with the RFQ number and Bidder’s firm name in the Example for the one (1) email submission is provided below:
SUBJECT LINE (for Bid Proposal): RFQ #2026036 – BIDDER’S FIRM NAME – BID
7. Bids submitted or delivered via any other method will not be accepted. The bidder is solely responsible for ensuring that the full bid is received by the State in accordance with the solicitation requirements, at the specified location, and prior to the Quotes Due Date and Time. The State shall not be responsible for any delays in delivery, including but not limited to, transmission errors, or any other delays or mis-delivery.
WHEN SUBMITTING YOUR RESPONSE TO THIS RFQ, BIDDER MUST SUBMIT:
a. One (1) email containing the electronic copy of the entire RFQ response packet, and the RFQ response packet must be submitted via the email address in Section B.2. of this RFQ and following the naming convention for the Subject Line as described in item 6 of this section.
b. The response packet must include all the required attachments, and they must be completed as described in Section F., RFQ RESPONSE CONTENT.
D. RFQ RESPONSE
Issuance of this RFQ in no way constitutes a commitment by the State to award a contract. The State reserves the right to reject bids received and cancel this RFQ if the State determines that it is in the State’s best interest to do so. RFQ responses that reference a bidder’s own terms and conditions, provisions, assumptions, and/or conditional language will be considered non-responsive and be rejected. Any response that is conditional or incomplete may also be considered to be non-responsive. Assumptions made by the bidder in response to this RFQ do not obligate the State. Additionally, assumptions may make the bid conditional and cause the bid to be rejected.
E. AWARD OF CONTRACT
Award of contract, if made, will be in accordance with Section G., EVALUATION INFORMATION, to a responsive and responsible bidder whose bid complies with all the requirements of the RFQ documents and addenda thereto, except for such immaterial defects as may be waived by the State. Award, if made, will be made within forty-five (45) days after the scheduled date for Contract Award as specified in the RFQ; however, a bidder may extend the offer beyond 45 days in the event of a delay of contract award.
The State reserves the right to determine the successful bidder(s) either on the basis of individual items or on the basis of all items included in its RFQ, unless otherwise expressly provided in the State’s RFQ. Unless the bidder specifies otherwise in its bid, the State may accept any item or group of items of any bid. The State reserves the right to modify or cancel in whole or in part of the RFQ.
F. RFQ RESPONSE CONTENT
The following documents must be submitted in the RFQ response. Please also refer to Section C., RFQ RESPONSE GUIDELINES AND OTHER GENERAL INFORMATION. All requirements must be met by the bidder and the bidder’s staff by the RFQ Quotes Due Date and Time. Please refer to Section B., KEY ACTION DATES.
Administrative and Technical Criteria (All documents are considered Mandatory Submittals unless explicitly stated otherwise and the appropriate conditions are met.) Bidders must complete the forms and email them in accordance with Section C.7.
1. ATTACHMENT A – COVER LETTER
2. ATTACHMENT B – RFQ CONTENT CHECKLIST
3. ATTACHMENT C – PAYEE DATA RECORD, STD. 204:
Bidders must submit a completed STD. 204, Payee Data Record, as this form is needed for payment purposes, if selected. This form is available at: https://www.documents.dgs.ca.gov/dgs/fmc/pdf/std204.pdf.
4. ATTACHMENT D – BIDDER DECLARATION FORM:
All bidders must complete, sign, and submit this form, indicating if Contractor is certified California SB or DVBE, and/or if subcontracting any work, including to any SB or DVBE.
This form is available at: https://www.documents.dgs.ca.gov/dgs/fmc/gs/pd/gspd05-106.pdf
5. ATTACHMENT E – COMMERCIALLY USEFUL FUNCTION (CUF) DOCUMENTATION:
All bidders, including subcontractor(s), that are doing business with the State and are certified as a SB and/or DVBE, must perform a CUF and shall meet the CUF requirements under GC section 14837 (for SB) and Military and Veterans Code section 999 (for DVBE). Attachment H shall be completed and included in the response packet. (If the Bidder is not an SB/DVBE and is not subcontracting with an SB/DVBE, please place "N/A" on the document and submit as part of the Response.)
6. ATTACHMENT F – SMALL BUSINESS CERTIFICATION:
Bidders that have been certified by California will need to submit a copy of their SB Certification if claiming small business certification.
7. EXHIBIT B-1 – COST WORKSHEET
G. EVALUATION INFORMATION
1. EVALUATION PROCESS
a. At the time of quote review, each will be checked for the presence or absence of required information in conformance with the submission requirements of this RFQ.
b. The State will evaluate each quote to determine its responsiveness to the published requirements.
c. Award, if made, will be to the lowest responsive and responsible bidder.
d. If more than one item is specified in this solicitation, the lowest responsible bidder will be determined based on all or nothing basis.
H. GenAI REQUIREMENTS
The State of California seeks to realize the potential benefits of GenAI, through the development and deployment of GenAI, while balancing the risks of these technologies.
Bidder/Offeror must notify the State in writing if it: (1) intends to provide GenAI as a deliverable to the State; or (2), intends to utilize GenAI, including GenAI from third parties, to complete all or a portion of any deliverable that materially impacts: (i) functionality of a State system, (ii) risk to the State, or (iii) Contract performance. For avoidance of doubt, the term "materially impacts" shall have the meaning set forth in State Administrative Manual (SAM) 4986.2.
Failure to report GenAI to the State may result in disqualification. The State reserves its right to seek any and all relief it may be entitled to as a result of such non-disclosure.
Upon notification by a Bidder/Offeror of GenAI as required, the state reserves the right to incorporate GenAI Special Provisions into the final contract or reject bids/offers that present an unacceptable level of risk to the state.
Government Code 11549.64 defines “Generative Artificial Intelligence (GenAI)” as an artificial intelligence system that can generate derived synthetic content, including text, images, video, and audio that emulates the structure and characteristics of the system’s training data.
California Air Resources Board (CARB)
ATTACHMENT A – COVER LETTER
The submission of this quote does not obligate the California Air Resources Board (CARB) to fund the proposed contract. If the quote is approved for funding, a contract will be executed between the CARB and the contractor. When funding is authorized, the contractor will be expected to adhere to the terms of the executed contract.
The undersigned contractor hereby proposes to furnish all labor, materials, tools and equipment, to provide goods/services in accordance with the specifications and provisions contained in the solicitation.
The undersigned contractor further states that it can meet and will adhere to all of the requirements, as outlined in the SOW.
1. Full Legal Name of the Contractor’s Organization:
2. Mailing Address
3. Contact Information:
Phone____________________________________
Email Address:_____________________________
4. Federal Taxpayer Identification Number: ____________________________
5. Principal Who is authorized to bind the contract:
Type Name: _________________________ Title: ____________________________
Signature: ___________________________ Date: ____________________________ California Air Resources Board (CARB)
ATTACHMENT B – RFQ RESPONSE CONTENT CHECKLIST
Submission of the attachments listed in the RFQ Content Checklist table are mandatory. Failure to complete and return this attachment with your bid may result in your bid being rejected and deemed non-responsive.
| RFQ Content Checklist |
| YES |
1. Cover letter (Attachment A)
2. RFQ Response Content Checklist (Attachment B)
3. Payee data record, std. 204 (Attachment C)
4. Bidder declaration form (Attachment D)
5. Commercially useful function (CUF) documentation (Attachment E)
6. Small business certification (Attachment F)
7. Cost worksheet (Exhibit B-1)
California Air Resources Board (CARB)
ATTACHMENT C - BIDDER’S PAYEE DATA RECORD, STD. 204
Payee Data Record, STD. 204 can be found via: https://www.documents.dgs.ca.gov/dgs/fmc/pdf/std204.pdf
Submission of this attachment is mandatory. Failure to complete and return this attachment with your bid may cause your bid to be rejected and deemed non-responsive.
California Air Resources Board (CARB)
ATTACHMENT D - BIDDER DECLARATION
| State of California—Department of General Services, Procurement Division |
| Solicitation Number |
| 2026036 |
GSPD-05-105 (REV 08/09)
BIDDER DECLARATION
1. Prime bidder information (Review attached Bidder Declaration Instructions prior to completion of this form):
a. Identify current California certification(s) (MB, SB, NVSA, DVBE):
Or None
If “None”, go to Item #2)
| b. | Will subcontractors be used for this contract? |
| Yes |
No
(If yes, indicate the distinct element of work your firm will perform in this contract e.g., list the proposed products produced by your firm, state if your firm owns the transportation vehicles that will deliver the products to the State, identify which solicited services your firm will perform, etc.). Use additional sheets, as necessary.
c. If you are a California certified DVBE: (1) Are you a broker or agent? Yes
No
(2) If the contract includes equipment rental, does your company own at least 51percent of the equipment provided in this contract (quantity and value)? Yes
No
N/A
2. If no subcontractors will be used, skip to certification below. Otherwise, list all subcontractors for this contract. (Attach additional pages if necessary):
Subcontractor Name, Contact Person, Phone Number & Fax Number Subcontractor Address & Email Address
| CA Certification (MB, SB, NVSA, DVBE or None) |
| Work performed or goods provided |
for this contract Corresponding percent of bid price Good Standing?
51percent Rental?
CERTIFICATION: By signing the bid response, I certify under penalty of perjury that the information provided is true and correct.
X _________________________________________________ ________________________ Signature Date
Page of
State of California—Department of General Services, Procurement Division
GSPD-05-105 (REV 08/09)
BIDDER DECLARATION Instructions
All prime bidders (the firm submitting the bid) must complete the Bidder Declaration.
1.a. Identify all current certifications issued by the State of California. If the prime bidder has no California certification(s), check the line labeled “None” and proceed to Item #2. If the prime bidder possesses one or more of the following certifications, enter the applicable certification(s) on the line:
· Microbusiness (MB)
· Small Business (SB)
· Nonprofit Veteran Service Agency (NVSA)
· Disabled Veteran Business Enterprise (DVBE)
1.b. Mark either “Yes” or “No” to identify whether subcontractors will be used for the contract. If the response is “No”, proceed to Item #1.c. If “Yes”, enter on the line the distinct element of work contained in the contract to be performed or the goods to be provided by the prime bidder. Do not include goods or services to be provided by subcontractors.
Bidders certified as MB, SB, NVSA, and/or DVBE must provide a commercially useful function as defined in Military and Veterans Code Section 999 for DVBEs and Government Code Section 14837(d)(4)(A) for small/microbusinesses.
Bids must propose that certified bidders provide a commercially useful function for the resulting contract or the bid will be deemed non-responsive and rejected by the State. For questions regarding the solicitation, contact the procurement official identified in the solicitation.
Note: A subcontractor is any person, firm, corporation, or organization contracting to perform part of the prime’s contract.
1.c. This item is only to be completed by the businesses certified by California as a DVBE.
(1) Declare whether the prime bidder is a broker or agent by marking either “Yes” or “No.” The Military and Veterans Code Section 999.2(b) defines “broker” or “agent” as a certified DVBE Contractor or subcontractor that does not have title, possession, control, and risk of loss of materials, supplies, services, or equipment provided to an awarding department, unless one or more of the disabled veteran owners has at least 51-percent ownership of the quantity and value of the materials, supplies, services, and of each piece of equipment provided under the contract.
(2) If bidding rental equipment, mark either “Yes” or “No” to identify if the prime bidder owns at least 51% of the equipment provided (quantity and value). If not bidding rental equipment, mark “N/A” for “not applicable.”
2. If no subcontractors are proposed, do not complete the table. Read the certification at the bottom of the form and complete “Page ___ of ___” on the form.
| If subcontractors will be used, complete the table listing all subcontractors. If necessary, attach additional pages and complete the “Page ___ of ___” accordingly. |
| 2. (continued) Column Labels |
Subcontractor Name, Contact Person, Phone Number & Fax Number—List each element for all subcontractors.
Subcontractor Address & Email Address—Enter the address and if available, an Email address.
CA Certification (MB, SB, NVSA, DVBE or None)—If the subcontractor possesses a current State of California certification(s), verify on the OSDC website (www.eprocure.pd.dgs.ca.gov).
Work performed or goods provided for this contract—Identify the distinct element of work contained in the contract to be performed or the goods to be provided by each subcontractor. Certified subcontractors must provide a commercially useful function for the contract. (See paragraph 1.b above for code citations regarding the definition of commercially useful function.) If a certified subcontractor is further subcontracting a greater portion of the work or goods provided for the resulting contract than would be expected by normal industry practices, attach a separate sheet of paper explaining the situation.
Corresponding % of bid price—Enter the corresponding percentage of the total bid price for the goods and/or services to be provided by each subcontractor. Do not enter a dollar amount.
Good Standing?—Provide a response for each subcontractor listed. Enter either “Yes” or “No” to indicate that the prime bidder has verified that the subcontractor(s) is in good standing for all of the following:
· Possesses valid license(s) for any license(s) or permits required by the solicitation or by law
· If a corporation, the company is qualified to do business in California and designated by the State of California Secretary of State to be in good standing.
· Possesses valid State of California certification(s) if claiming MB, SB, NVSA, and/or DVBE status
51% Rental?—This pertains to the applicability of rental equipment. Based on the following parameters, enter either “N/A” (not applicable), “Yes” or “No” for each subcontractor listed.
Enter “N/A” if the:
· Subcontractor is NOT a DVBE (regardless of whether or not rental equipment is provided by the subcontractor) or
· Subcontractor is NOT providing rental equipment (regardless of whether or not subcontractor is a DVBE)
Enter “Yes” if the subcontractor is a California certified DVBE providing rental equipment and the subcontractor owns at least 51% of the rental equipment (quantity and value) it will be providing for the contract.
Enter “No” if the subcontractor is a California certified DVBE providing rental equipment but the sub-Contractor does NOT own at least 51% of the rental equipment (quantity and value) it will be providing.
Read the certification at the bottom of the page and complete the “Page ___ of ___” accordingly.
California Air Resources Board (CARB)
ATTACHMENT E - COMMERCIALLY USEFUL FUNCTION DOCUMENTATION
All certified small business, micro business, or DVBE contractors, subcontractors or suppliers shall meet the CUF requirements under GC section 14837(d) (4)(A) (i-v) (for SB) and Military and Veterans Code section 999(b)(5)(B) (i) (I-V) (for DVBE) as stated below.
VENDOR NAME:
SUBCONTRACTOR NAME:
Mark all that apply: DVBE |_| Small Business |_| Micro Business |_|
SECTION 1:
A person or entity is deemed to perform CUF, if a person or entity does all of the following. (Please answer the following questions.)
| I. | |||
| Is responsible for the execution of a distinct element of the work of the Agreement. | |||
| Yes | |_| | No | |_| |
| II. | |||
| Carries out the obligation by actually performing, managing, or supervising the work involved. | |||
| Yes | |_| | No | |_| |
| III. | |||
| Performs work that is normal for its business services and functions. | |||
| Yes | |_| | No | |_| |
| IV. | |||
| Is responsible, with respect to products, inventories, materials, and supplies required for the Agreement, for negotiating price, determining quality and quantity, ordering, installing, if applicable, and making payment. | |||
| Yes | |_| | No | |_| |
| V. | |||
| Is not further subcontracting a portion of the work that is greater than that expected to be subcontracted by normal industry practices. | |||
| Yes | |_| | No | |_| |
NOTE: A response of “No” to any of the questions above may result in your Response to be deemed non-responsive and disqualified.
SECTION 2:
The Bidder shall provide a written statement detailing the role, services and/or goods the subcontractor(s) will provide to meet the CUF requirement.
| VI. |
| Describe the specific role(s) of the subcontractor for this project (e.g. data conversion, training, etc.): |
| VII. |
| Describe the goods/services to be provided for this project (include a description of the bidder versus the subcontractor responsibilities for each role): |
California Air Resources Board (CARB)
SIGNATURE OF VENDOR (PRIME): DATE:
ATTACHMENT F - SMALL BUSINESS CERTIFICATION
This page is intentionally blank. This is a placeholder for the Small Business Certification, if applicable.
Failure to complete and return this attachment with your bid may result in your bid being rejected and deemed non-responsive.
California Air Resources Board (CARB)
EXHIBIT A - STATEMENT OF WORK (SOW)
A. TERM AND SERVICE DELIVERY
1. The term of this Agreement shall commence on activation of the licenses and good for 12 months.
2. Send electronically to: SWCoord@arb.ca.gov
B. CONTRACTOR TASK AND RESPONSIBILITIES
Task 1 - Service Description The Contractor shall provide the State of California Air Resources Board (CARB) with subscription support and maintenance for items listed in Exhibit B-1. The Contractor will support the base product and modules previously purchased by CARB.
a. Defend Installation and Configuration Scope
1. The contractor shall deploy and configure Defend to one Microsoft 365 tenancy.
2. The contractor shall create Exchange Online transport rules, connectors, accepted domain and Defend user group via a dedicated deployment.
3. The contractor shall configure initial administrator(s) and access to the administration Console.
4. The contractor shall assist in setting up notification alerts.
5. The contractor shall assist with banner configurations (recommendation is to begin deployment in silent mode).
6. The contractor shall assist in creating allow/deny lists. This does not include migrations of pre-existing allow/deny lists from other solutions.
7. The contractor shall provision of API key for SIEM/SOC integrations.
b. Contractor’s Responsibilities
KnowBe4, the contract’s services engineer will perform the deployment using a set of Remote PowerShell scripts. This will create the Exchange transport rules, connectors, accepted domain and Defend user group. The transport rules are only applied to members of the Defend user group, which is empty upon deployment.
Defend provides an API for SIEM/SOC purposes. The contractor shall provide documentation upon requested by CARB Staff, but all integration/development work is the responsibility of the customer.
The contractor do not include key lengths or key exchange management systems under the definition of Open Cryptographic Interface. KnowBe4 will not provide Professional Services to create an Open Cryptographic Interface or Cryptanalytic items.
Customer acknowledges and agrees that KnowBe4 might engage, in the execution of the Professional Services, employees from its global resources in completion of the Professional Services.
Task 2 - Communication The Contractor will provide subscription support and maintenance to CARB Office of Information Services (OIS) IT staff members provided by the CARB Contract Manager to the Contractor’s Point of Contact named in Section E. Subscription support and maintenance will be provided via on-line documentation and unlimited on-line ticket support during the hours of 8:00am and 5:00pm Pacific Standard Time/Pacific Daylight Time (PST/PDT), Monday through Friday (8 hours/day x 5 days/week), excluding State holidays. Subscription support and maintenance may be obtained via https://support.knowbe4.com/hc/en-us/requests/new or by phone 855-815-9494.
Task 3 - Patches, Workarounds, Bug Fixes Without additional charge to CARB during the contract agreement term, patches, workarounds, bug fixes, and performance improvements are provided as needed.
Task 4 - New Version Releases Without additional charge to CARB during the contract agreement term, the Contractor shall provide CARB with all subscription updates, upgrades, and new releases as they become available.
C. AMOUNT
Please see Exhibit B-1, Cost Worksheet.
D. AMENDMENTS
No amendment or variation of the terms of this Agreement shall be valid unless made in writing, signed by the parties, and approved as required. No oral understanding or agreement not incorporated in this Agreement is binding on any of the parties.
E. CONTRACT REPRESENTATIVES
Direct all questions to the Contract Representatives listed below. The Contract Representatives during the term of this Agreement may be changed by advance written notice without the necessity of an amendment to the Agreement. Each party may change their Contract Representative(s) upon providing ten (10) days advance written notice, by either mail or e-mail to the other party’s Contract Representative(s). The notifying party shall provide complete contact information for the replacement Contract Representative(s), including the name, mailing address, phone, and email address. The receiving party shall acknowledge receipt of the change within five (5) business days by mail or email.
The Project Manager during the term of this Agreement shall be:
| State Dept: |
| California Air Resources Board |
| Contractor: |
| Section/Unit: |
| Office of Information Services |
| Section/Unit: |
| Attention: |
| TBD |
| Attention: |
| Address: |
| 1001 I Street, |
Sacramento, CA 95814 Address:
| Phone: |
| TBD |
| Phone: |
| E-mail: |
| TBD |
| E-mail: |
The Contract Administrator during the term of this Agreement shall be:
| State Dept: |
| California Air Resources Board |
| Contractor: |
| Section/Unit: |
| Office of Information Services |
| Section/Unit: |
| Attention: |
| TBD |
| Attention: |
| Address: |
| 1001 I Street, |
Sacramento, CA 95814 Address:
| Phone: |
| TBD |
| Phone: |
| E-mail: |
| TBD |
| E-mail: |
California Air Resources Board (CARB)
EXHIBIT B - BUDGET PROVISIONS
A. Invoicing and Payment
1. For services satisfactorily rendered, and upon receipt and approval of the invoice(s) which properly detail all charges, the State agrees to compensate the Contractor in accordance with amount specified in Exhibit B-1, Contractor’s Cost Worksheet.
2. INVOICES: Unless otherwise specified, original invoices shall be submitted via email to AccountsPayable@arb.ca.gov and ITFinancials@arb.ca.gov or sent to the "Bill To" address on the face of the purchase order. Invoices shall be submitted in triplicate and shall include:
· Purchase Order number
· Item number/item description
· Service or ID number (if applicable)
· Unit price
· Extended item price
· Invoice total amount
State sales tax, installation cost, shipping/freight costs, and/or other non-taxable costs shall be itemized separately and added to each invoice as applicable.
3. REQUIRED PAYMENT DATE: Payment will be made in accordance with the provisions of the California Prompt Payment Act, Government Code Section 927 et seq. Unless expressly exempted by statute, the Act requires state agencies to pay properly submitted, undisputed invoices not more than 45 days after (a) the date of acceptance of goods or performance of services; or (b) receipt of an undisputed invoice - whichever is later.
B. Budget Contingency Clause
1. It is mutually agreed that if the Budget Act of the current year and/or any subsequent years covered under this Agreement does not appropriate sufficient funds for the program, this Agreement shall be of no further force and effect. In this event, the State shall have no liability to pay any funds whatsoever to Contractor or to furnish any other considerations under this Agreement and Contractor shall not be obligated to perform any provisions of this Agreement.
2. If funding for any fiscal year is reduced or deleted by the Budget Act for purposes of this program, the State shall have the option to either cancel this Agreement with no liability occurring to the State or offer an agreement amendment to Contractor to reflect the reduced amount.
C. Prompt Payment Clause Payment will be made in accordance with, and within the time specified in, Government Code Chapter 4.5, commencing with Section 927.
California Air Resources Board (CARB)
EXHIBIT B-1 – COST WORKSHEET
| Item No. |
| QTY |
| Unit |
| SKU number/ Part number |
| Description |
| Unit Price |
| Price Extension |
| 1. |
| 2500 |
| EA |
| DEFEND-N-F36-G |
| KnowBe4 Defend - AI powered email security platform with behavioral-based phishing detection in M365 environments |
Term date: upon activation and good for 12 months
| $ |
| $ |
| 2. |
| 2 |
| EA |
| DEFEND-PSVDEF-X-36-G |
| KnowBe4 Installation and Configuration Service for Defend |
Term date: upon activation and good for 12 months
| $ |
| $ |
| Subtotal |
| $ |
| Shipping and Handling |
| $ |
| Non-Taxable |
| $ |
| Sales Tax |
| $ |
| Total Proposed Price |
| $ |
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File details come from the government source that posted it. Updated .