RFQ 2025-05 IT Professional Services

The Town of Paonia, Colorado, is seeking proposals for a professional Managed Service Provider (MSP) through Request for Qualifications (RFQ) 2025-05 for comprehensive IT professional services. The procurement targets a vendor to support the town's technology infrastructure, which serves 23 staff members across multiple facilities, including mobile devices, laptops, desktops, servers, surveillance systems, SCADA platforms, and network connectivity. Key service requirements include Microsoft 365 administration, infrastructure and device management, security compliance (specifically addressing CJIS requirements for the Police Department), disaster recovery planning, and comprehensive system monitoring. The town requires a provider capable of managing Apple devices, email administration, user training, and maintaining municipal policy compliance. Proposals will be evaluated across five criteria: project team qualifications (125 points), scope of services (150 points), municipal and public safety experience (150 points), management and schedule (75 points), and proposal format and completeness (50 points), with a maximum possible score of 550 points. The RFQ specifies a submission deadline of September 30, 2025, at 12:00 P.M. (Noon) Mountain Time, with proposals to be emailed as PDFs to Paonia@TownofPaonia.com and cc'd to StefenW@TownofPaonia.com. The anticipated contract start date is November 1, 2025, with an initial three-year term and potential annual extensions for up to two additional years.

The RFQ does not explicitly specify set-aside designations or restrictions for disadvantaged enterprises. The procurement appears open to qualified IT service providers with demonstrated municipal and public safety technology support experience. While no incumbent vendor is mentioned, the town reserves the right to contract with multiple providers or terminate the agreement if deemed in its best interest. The RFQ indicates the town seeks a vendor that can provide a tiered support approach, including basic desktop support, escalated desktop support, and advanced IT systems management. Proposals will be evaluated based on the vendor's ability to integrate with existing infrastructure, provide comprehensive technology support, and meet the municipality's complex technological needs. Although no specific budget range is provided, the comprehensive nature of the required services suggests a substantial annual investment in managed IT services. The contract award is anticipated to be made by the Paonia Board of Trustees on October 14, 2025, following a thorough evaluation of submitted proposals.