RFQ 2025-05 IT Professional Services_f.pdf

TOWN OF PAONIA, COLORADO

REQUEST FOR QUALIFICATIONS

Professional Managed IT Services

RFQ 2025-05

ISSUED: AUGUST 27, 2025

PROPOSAL DUE DATE: SEPTEMBER 30, 2025, NOON (M.T.)

RFQ 2025-05 Professional Managed IT Services

REQUEST FOR QUALIFICATIONS – Professional Managed IT Services

The Town of Paonia is currently seeking proposals from qualified professional information technology managed services providers. The selected qualified vendor will enable the Town to improve and maintain Information Technology (IT) effectiveness, enhance its quality-of-service delivery (including cybersecurity readiness and infrastructure resilience), minimize support costs, and maximize return on investment.

Contract duration shall be an initial term of three (3) years, with a start date beginning on November 1, 2025. The Town may, at its sole option and discretion, annually extend the contract for an additional two (2) years, based on performance. The Town reserves the right to complete the same services with other contractors at any time, should it determine it to be in its best interest.

Prospective Bidders are requested to submit proposals clearly marked as, “RFQ 2025-05 Professional Managed IT Services,” with the vendor’s name and address on the front. Only emailed PDF proposals sent to: Paonia@TownofPaonia.com and ‘cc’d to:

StefenW@TownofPaonia.com, will be accepted on or before 12:00 P.M. (Noon) on September 30, 2025. Proposals submitted through bidnetdirect.com will not be considered unless they are also emailed to the addresses above.

This RFQ has been advertised on https://www.bidnetdirect.com/. Any modifications to this RFQ or addenda pertaining to this RFQ will be published on the above-mentioned website, and all proposers are responsible to periodically check these websites for relevant updates prior to the submittal of a proposal.

BACKGROUND INFORMATION

The Town of Paonia is a full-service municipality with extensive information technology (IT) and internet-of-things (IoT) needs. We currently employ 23 staff members equipped with mobile telephones, laptops, and desktop computers, all of which require secure connectivity and ongoing support.

Our technology footprint spans multiple facilities and operational areas. Wireless surveillance cameras are installed across municipal buildings, and the Town provides public Wi-Fi access in its largest park through a network of repeating towers that require regular maintenance. Satellite facilities, including Public Works, operate with internet-connected bulk water filling stations, computers, tablets, and surveillance systems. The water treatment plant relies on supervisory control and data acquisition (SCADA) systems, operation software, desktops, servers, and surveillance cameras, all of which depend on reliable internet connectivity. The wastewater treatment plant maintains parallel requirements with SCADA systems, surveillance, and computing resources.

Public safety and compliance are also critical components of our IT environment. The Police Department operates under the Criminal Justice Information Services (CJIS) Security Policy and requires compliance with the CJIS Support Vendor Program, including the ability to mailto:Paonia@TownofPaonia.com mailto:StefenW@TownofPaonia.com https://www.bidnetdirect.com/ obtain CJIS clearance. The Town coordinates with the County Clerk’s Office regarding surveillance systems used for election integrity, and with the County Sheriff’s Office for Motorola Solutions mobile products supporting computer-aided dispatch and report writing.

Town Hall operations include enterprise resource planning (ERP) systems, desktops, laptops, servers, and surveillance cameras. Staff technology assets, including Apple iPhones, are centrally managed through Apple Business Manager. Multiple Town boards, commissions, and committees operate under the Town’s Acceptable Use Policy, with official business email accounts provided for appointed and elected members. While devices are not issued to elected officials or appointed board members, business email accounts ensure secure and consistent communication in accordance with municipal policy.

The Town will begin a server upgrade after this contract is activated for Town Hall and all satellite facilities.

Given these demands, the Town seeks vendor support through this RFQ process to ensure ongoing security, compliance, and reliability across its diverse IT and IoT systems.

SCOPE OF SERVICES

The Town of Paonia is seeking a qualified Managed Service Provider (MSP) to deliver comprehensive IT services that ensure the seamless operation, security, and scalability of the Town’s technology infrastructure. As a full-service local government, the Town depends on digital systems for service delivery, internal operations, and stakeholder communication. With increasing reliance on cloud-based platforms, interconnected systems, and advanced technology, the Town requires a cost-effective and reliable IT solution that prioritizes performance, security, and accessibility.

The selected provider will be responsible for supporting a broad range of IT resources, including mobile devices, laptops, desktops, servers, surveillance systems, SCADA platforms, ERP systems, wireless networks, and satellite site connectivity. In addition, the Town’s current IT environment includes leased desk telephones operating through an internet-connected switchboard. As such, the scope of services must include full desk phone support and product recommendations to ensure that voice communications remain integrated with other IT operations.

Data security remains a top priority, as the Town manages sensitive financial and operational data across multiple departments. The MSP must implement proactive security measures, including multi-factor authentication, data monitoring, threat detection, and compliance with privacy and security regulations. The Police Department requires IT support that is compliant with the Criminal Justice Information Services (CJIS) Security Policy, with a minimum of Level 4 CJIS support. The provider must also be able to obtain CJIS clearance for relevant personnel.

To safeguard operations, the provider will develop and maintain a disaster recovery and business continuity plan, ensuring data protection and rapid restoration of services in the event of an outage. Services should include routine maintenance, system updates, and proactive monitoring to minimize downtime and maintain reliable access to Town services.

The Town of Paonia requires IT support for a base of 20+ staff members, offering both remote and occasional onsite support across all municipal facilities. These include Administration, Public Works (with an internet-connected bulk water filling station and surveillance systems), the Water and Wastewater Treatment Plants (both utilizing SCADA systems), and the Police Department. Services must also extend to the management of Apple devices through Apple Business Manager, email account administration for appointed and elected officials, and compliance with the Town’s Acceptable Use Policies.

The intent of this RFQ is to evaluate the qualifications and experience of interested consultants and select the provider best positioned to meet the Town’s comprehensive IT service needs. Respondents must demonstrate that they have sufficient resources, trained personnel, specialized consultants, and financial capacity to perform all services without delay or shortcomings. The final scope of services will be formalized in a mutually agreed Services Agreement.

The Town anticipates awarding a contract to a single consultant; however, the award is subject to approval by the Paonia Board of Trustees. The Town reserves the right to make no award at its discretion.

IT SUPPORT REQUIREMENTS

The Town of Paonia seeks a Managed Service Provider (MSP) capable of delivering comprehensive, tiered IT support to ensure effective day-to-day operations, strategic technology management, and advanced problem resolution. The selected vendor will provide services across three distinct levels of support, ensuring coverage from basic end-user needs through advanced system administration and security.

TIER I – BASIC DESKTOP SUPPORT

Tier I support serves as the first line of assistance for Town employees and includes:

• Operation of a help desk and ticketing system with support available by email and telephone.

• Remote troubleshooting and resolution of routine issues, including login problems, connectivity concerns, and standard software errors.

• Escalation of unresolved issues to Tier II as necessary.

• Printer, copier, and scanner support for all users, including coordination with third-party vendors when required.

TIER II – ESCALATED DESKTOP SUPPORT

Tier II provides advanced desktop and on-site support for issues unresolved at Tier I.

Services include:

• Direct support for escalated user issues requiring in-depth technical troubleshooting.

• On-site assistance when remote resolution is not sufficient.

• Coordination with municipal departments to ensure minimal downtime during issue resolution.

TIER III – ADVANCED IT AND SYSTEMS MANAGEMENT

Tier III encompasses specialized technical expertise, infrastructure oversight, and advanced security services. Expectations include:

Microsoft Managed Services and Cloud Administration

• Microsoft 365 (M365) licensing and administration.

• Hybrid environment support including Intra ID, Intune, and Conditional Access policies.

• Azure Active Directory management.

• Deployment and management of Microsoft Defender and multi-factor authentication protocols.

• SharePoint migration, backup, and data cleanup.

• OneDrive management, including permissions and storage monitoring.

• Power Automate and Power Apps support to optimize workflows.

• Office 365 administration, including standardization of software, licensing, and upgrades.

Infrastructure and Device Management

• Audio/visual system configuration and support.

• Battery backup and uninterruptible power supply (UPS) solutions.

• Secure storage and security management for servers, endpoints, and mobile devices.

• Nextiva or equivalent internet-connected desk phone system support, including product recommendations and lifecycle planning.

• Remote monitoring and management of Town devices, servers, and networks.

• Management of Town mobile phone devices.

Security, Compliance, and Maintenance

• Preventative maintenance, including regular patching, backups, and software updates.

• Firewall management, intrusion prevention, and secure remote access setup.

• System monitoring for threats, vulnerabilities, and suspicious activity.

• Compliance with all relevant standards, including Criminal Justice Information Services (CJIS) requirements, with a minimum of Level 4 CJIS support for the Police Department.

ADDITIONAL IT SUPPORT SERVICES REQUIREMENTS

Beyond the Tier I–III framework, the Town requires vendors to provide or coordinate the following support services:

• Security and User Training: Phishing prevention and ongoing security awareness programs.

• IT Change Coordination: Oversight of required IT changes, process implementation, and communication.

• Data Backup and Duplication: Regular scheduling, testing, and management of backups to ensure business continuity.

• Employee Lifecycle Support: Onboarding and offboarding assistance, file migration, and access management.

• Email Management and Security: Advanced filtering, anti-virus and anti-spam protection, and vulnerability testing.

• Authentication Management: Multi-Factor Authentication (MFA) setup, oversight, and user support.

• Technology Deployment and Configuration: Setup, relocation, troubleshooting, and configuration of Town-owned devices including mobile phones, desktops, laptops, and tablets.

• Equipment Lifecycle Management: Inventory tracking, warranty monitoring, and replacement planning.

• Desktop Telephone Service with Internet-Based Switchboard: Ongoing support for leased desk phones, internet-based switchboard operations, and product recommendations to ensure integrated communications.

• Security Camera Support: Coordination with vendors for surveillance camera maintenance and system integration across municipal facilities.

• Website Accessibility and Compliance: Oversight of accessibility standards and collaboration with the Town’s webhost to ensure compliance with Colorado HB 21- 1110.

GOVERNANCE, PLANNING, AND REPORTING REQUIREMENTS

The IT Managed Services Provider will work in close coordination with the Town Manager to configure user rights and administrative capabilities across all Town systems. User permissions will be assigned based on role responsibilities and technical skill levels. The Town Manager will retain final authority over all user rights configurations and may direct adjustments as necessary.

Project Planning and Documentation

• Implementation Planning: Prior to any migrations, hardware or software changes, or upgrades, the provider must submit an implementation plan to the Town Manager for approval. All planned downtime or outages must be scheduled and approved in advance.

• Hardware Change Design Plans: The provider will prepare and submit design plans for any hardware changes or upgrades to the Town Manager for review and approval.

• Reporting and Documentation: The provider will generate regular reports covering support ticket activity, inventory, system health, security status, outdated equipment, and expired warranties. Reports must support proactive planning for asset replacement and lifecycle management.

• Review and Approval: All plans, reports, and documentation will be reviewed by the Town Manager and other designated staff prior to implementation.

Additional Services

During the contract term, additional services may be required outside the scope of standard managed services. Interested respondents shall submit a fee schedule for key staff who may be engaged in such work. This fee schedule shall be provided on an hourly basis.

Minimum Deliverables

The successful respondent will be expected to provide the following deliverables at a minimum:

• Administrative Record of Services: A comprehensive administrative record of all services performed, with written acknowledgement of any contracted services not provided.

• Weekly Project Status Reports: Status updates during any software or hardware upgrades, changes, or implementations.

• Monthly Support Reports: A summary of support tickets, including dates of resolution, trends, and recurring issues.

CURRENT TECHNOLOGY ENVIRONMENT

The Town of Paonia maintains a diverse technology environment that supports daily operations, service delivery, and compliance with regulatory requirements. The following represents a sampling of the Town’s current hardware, software, and applications.

Hardware

• Workstations: Windows based, mostly Lenovo or Dell Laptops

• iPads and iPhones: Assorted

• Phone system: VoIP

Software and Applications

• Productivity and Collaboration: Microsoft 365 Suite, including Teams, OneDrive, and limited SharePoint usage; Microsoft Edge and Google Chrome

• Enterprise Resource Planning (ERP): Caselle Clarity

• Operational Systems: SCADA platforms supporting utilities and infrastructure

• Remote Access: Splashtop

• Design and Review Tools: Bluebeam

• Geospatial Systems: ArcGIS/Esri

• Virtual Meetings: Zoom

• Public Safety: Motorola Solutions Spillman Mobile & Flex for law enforcement operations

• Document and Media Tools: Adobe Acrobat, Adobe Acrobat Pro, Adobe Express

• Document Management: Laserfiche

• Specialized Platforms: Multiple online portals supporting municipal operations and service delivery

PROPOSAL REQUIREMENTS

These guidelines are provided to standardize the preparation and submission of proposals by all consultants. The intent is to assist consultants in developing complete responses, to simplify the Town’s review process, and to ensure consistency in format and content.

Submission Instructions

Prospective bidders are required to submit proposals digitally only. Proposals must be submitted as a single PDF document, clearly titled:

“RFQ 2025-05 PROFESSIONAL MANAGED IT SERVICES”

Each proposal must include the vendor’s name and address in the file header or cover page.

Proposals must be submitted by email to:

Paonia@TownofPaonia.com

AND

cc’d to:

StefenW@TownofPaonia.com

Deadline: 12:00 P.M. (Noon), Tuesday, September 30, 2025 (MT)

• Proposals submitted through bidnetdirect.com or any platform other than direct email will not be considered unless they are also sent to the addresses above.

• Mailed or hand-delivered proposals will not be accepted.

• Proposals received after the deadline will be rejected.

The Town will not be bound by, nor responsible for, any explanations or interpretations of this RFQ other than those provided in writing. No oral interpretations will be made to any consultant.

Any questions or requests for clarification must be submitted via email to Paonia@TownofPaonia.com, and cc’d to StefenW@TownofPaonia.com. The Town reserves the right to request additional information or clarifications from proposers, and to allow corrections of errors or omissions. Submission of a proposal indicates acceptance by the proposer of all conditions contained in this RFQ.

mailto:Paonia@TownofPaonia.com

Proposal Format

Proposals shall contain the following information in the order listed:

1. Proposer Submission Checklist & Introductory Letter

• Include the Proposer Submission Checklist (Attachment A of this RFQ)

• Addressed to:

o Stefen Wynn, Town Administrator & Treasurer Email: StefenW@TownofPaonia.com

• Must be on the firm’s letterhead and include the consultant’s contact name, mailing address, telephone number, and email address.

• Should state the firm’s understanding of the requested services and include any pertinent information.

• Must acknowledge receipt of all addenda.

• Must be signed by an individual authorized to bind the firm.

2. Team Qualifications & Experience

• Provide firm history, experience, and qualifications, including key personnel and their responsibilities.

• Include one-page résumés for primary personnel responsible for services.

• Emphasize relevant experience, ability to comply with state and federal regulations, and expertise with Microsoft 365 managed services.

3. Project Approach, Scope of Work, and Deliverables

• Describe approach to the scope of work, including any subcontractors, their roles, and oversight processes.

• Explain how staff and user training will be incorporated.

• Outline health, safety, and quality assurance/control practices.

• Identify any innovative approaches, tools, or technologies.

4. Relevant Experience and References

• Provide at least three (3) references, including name, email, address, and phone number.

5. Responsiveness to Project Schedule

• Describe the team’s availability and capacity to meet the project schedule.

6. Cost Proposal

• Provide detailed cost information broken down by key areas of need.

7. Statement of Acceptance

• Include a statement explicitly acknowledging and accepting the Town’s general terms and conditions.

PROPOSAL EVALUATION

All proposals will be reviewed and evaluated by a Selection Committee. The Committee may include Town staff and other individuals with expertise relevant to the services described in this RFQ. The Committee will independently assess and rank proposers in accordance with the evaluation criteria outlined below. Evaluation of proposals will be based solely on the judgment and discretion of the Committee.

During the evaluation process, all communications shall be directed exclusively to the Town Administrator & Treasurer. Proposers are prohibited from contacting or lobbying members of the Selection Committee directly. Any attempt to do so may compromise the integrity of the selection process and may result in disqualification.

The Committee will evaluate only those proposals that meet the minimum qualification requirements set forth in this RFQ. Proposals that appear unrealistic in terms of technical or scheduling commitments may be deemed indicative of insufficient technical competence or a lack of understanding of the complexity and risks inherent in the Town’s requirements.

At the Town’s discretion, the evaluation process may include oral interviews with shortlisted proposers. If oral interviews are conducted, proposers will be notified in advance of the date, time, location, and any additional information that may be requested. In the event the Town receives three or fewer proposals, the Town reserves the right to forego oral interviews.

Evaluation Criteria:

Proposals will be evaluated according to the following criteria. Each criterion will be scored on a zero-to-five-point scale. Scores will then be weighted according to the assigned values to produce a total score. The maximum possible score is 550 points. Proposals with higher weighted totals will be considered more advantageous to the Town.

1. Project Team Qualifications (25 weight, 125 points) o Relevant experience and expertise of key personnel in IT support.

o Professional certifications and specialized training.

o Team structure, defined roles, and allocation of responsibilities.

o Availability and responsiveness of team members.

o Demonstrated familiarity with municipal operations.

2. Scope of Services (30 weight, 150 points) o Comprehensive approach aligned with the Town’s needs and requirements.

o Innovative strategies for ongoing improvements and efficiencies.

o Clear methodology for user engagement, training, and communication.

3. Relevant Municipal and Public Safety Experience (30 weight, 150 points) o Demonstrated success with Microsoft and managed services implementations.

o Experience supporting municipalities, utilities, and public safety agencies.

o Quality and relevance of client references.

4. Management and Schedule (15 weight, 75 points) o Availability and responsiveness to meet Town service expectations.

o Flexibility to adapt to potential hardware, software, or process changes.

5. Proposal Format and Completeness (10 weight, 50 points) o Clarity, organization, and professionalism of the submittal.

o Compliance with RFQ requirements and formatting guidelines.

o Thoroughness and accuracy of information provided.

o Demonstrated attention to detail and quality control.

GENERAL TERMS AND CONDITIONS

1. Town’s Rights The Town reserves the right to conduct its own investigation in evaluating proposals and shall have sole discretion to accept or reject any or all submissions.

2. Ownership of Proposals All proposals become the property of the Town upon receipt and will not be returned to the proposer, regardless of selection or rejection.

3. Public Disclosure The Town operates in compliance with applicable public disclosure laws. Proprietary or confidential information should be clearly identified within the proposal and will be protected to the extent permitted by law.

4. Proposal Costs All costs associated with the preparation and submission of a proposal, including participation in any meetings, interviews, or pre-proposal conferences, shall be borne solely by the proposer. The Town will not reimburse these expenses under any circumstances.

5. Conformance with RFQ Requirements Failure to comply with the instructions, requirements, and format outlined in this RFQ, including responding to each item in the Proposal Requirements section, may result in disqualification. Proposals must include all information necessary for a complete evaluation.

6. Conflict of Interest The successful proposer shall not permit any individual employed by the Town to benefit financially from an interest in the proposer’s firm, its affiliates, or any subcontractors engaged in the contract.

7. Basis for Selection Final selection will be based on the evaluation of the written proposal, reference responses, and any oral interviews conducted by the Town.

8. Interpretations and Clarifications The Town will not be bound by, nor responsible for, any explanations or interpretations of this RFQ other than those provided in writing. No oral interpretations will be issued. Any questions or requests for clarification must be submitted by email to: Paonia@TownofPaonia.com and cc:

StefenW@TownofPaonia.com. The Town reserves the right to request additional information or clarifications from proposers, and to allow correction of errors or omissions.

mailto:Paonia@TownofPaonia.com

9. Submission Deadline Proposals must be submitted as a single PDF document by email, with the subject line clearly titled:

“RFQ 2025-05 Professional Managed IT Services”

Proposals must be received on or before 12:00 P.M. (Noon), Tuesday, September 30, 2025 (MT) at the email addresses above.

Proposals received after the deadline will not be considered.

Proposals submitted through BidNetDirect or any other platform will not be considered unless they are also emailed to the addresses listed above.

Mailed or hand-delivered proposals will not be accepted.

10. Reservation of Rights The Town reserves the right to reject any or all proposals, to waive any informalities or irregularities, and to request new proposals if deemed in the best interest of the Town.

11. Acceptance of Conditions Submission of a proposal constitutes acknowledgment and acceptance by the proposer of all terms, conditions, and requirements set forth in this RFQ.

It is anticipated that the selection of a firm will be completed at a Regular Meeting of the Board of Trustees on October 14, 2025.

All materials submitted in connection with the proposal document become the property of the Town. All information received by the Town shall become public record and shall be open to public inspection should an award of contract result from this solicitation.

KEY DATES

A tentative schedule of key dates for the project has been established as follows:

Publication of RFQ August 27, 2025

Due date for proposals September 30, at 12:00PM (M.T.)

Regular Meeting to Choose Consultant October 14, 2025

Consultant Services Agreement Approved at Regular Town October 28, 2025 Board Meeting

Continuing Services Agreement Effective November 1, 2025

The accuracy of the proposal is the sole responsibility of the Proposer. No changes in the proposal shall be allowed after the submission deadline, except when the Proposer can show clear and convincing evidence that an unintentional factual mistake was made, including the nature of the mistake and the price actually intended. Alternate proposals will not be considered.

The Town reserves the right to accept or reject any and all responses and to waive any informalities or irregularities in said Reponses. The Request for Proposals does not bind the Town to accept a proposal when, in the Town’s sole discretion, the Town determines not to do so. Additionally, the Town reserves the right to modify the schedule as necessary and will notify those participating in the RFQ of the change in writing. The Town of Paonia is an equal opportunity employer.

TERMINATION OF CONTRACT

The Town may, by written notice to the successful Firm, terminate the contract if the Consultant has been found to have failed to perform in a manner satisfactory to the Town’s specifications, including delivery as specified. The date of termination shall be stated in the notice. The Town shall be the sole judge of non-performance.

The Town may cancel the contract upon thirty (30) days’ written notice for reasons other than cause. This may include the Town’s inability to continue with the contract due to non-appropriation or a reduction of funding.

RFQ 2025-05 Professional Managed IT Services - Attachment A

Proposer Submission Checklist

RFQ 2025-05 Professional Managed IT Services Town of Paonia, Colorado

All proposers are responsible for ensuring their submission is complete and complies with the RFQ requirements. Incomplete or late submissions will not be considered. Please use this as a tool to ensure that your �irm meets all of the requirements for submission.

Submission Requirements

☐ Proposal submitted as a single PDF document ☐ File clearly titled: “RFQ 2025-05 Professional Managed IT Services” ☐ Vendor name and address included on cover page or header ☐ Submitted only by email to:

• Paonia@TownofPaonia.com

• cc: StefenW@TownofPaonia.com ☐ Deadline: 12:00 P.M. (Noon), Tuesday, September 30, 2025 (MT) ☐ No mailed, hand-delivered, or BidNetDirect. Only emailed submissions accepted.

Proposal Content

☐ Introductory Letter (on �irm letterhead)

• Addressed to Stefen Wynn, Town Administrator & Treasurer

• Contact information (name, mailing address, phone, email)

• Acknowledgement of addenda

• Signed by authorized representative

☐ Team Quali�ications & Experience

• Firm history and quali�ications

• Roles and responsibilities of key personnel

• One-page résumés of primary staff

• Demonstrated experience with Microsoft 365 managed services

• Experience with state and federal compliance

RFQ 2025-05 Professional Managed IT Services - Attachment A

☐ Project Approach, Scope of Work, and Deliverables

• Description of approach and methodology

• Identi�ication of subcontractors and oversight methods (if applicable)

• Health, safety, and quality assurance practices

• Innovative approaches and technologies

☐ Relevant Experience and References

• Minimum of three (3) references with name, email, address, and phone number

☐ Responsiveness to Project Schedule

• Statement of availability and capacity to meet deadlines

☐ Cost Proposal

• Detailed costs broken down by key areas of need

☐ Statement of Acceptance

• Explicit acknowledgment and acceptance of the Town’s general terms and conditions

Final Con�irmation

☐ Proposal reviewed for completeness and accuracy ☐ Proposal submitted before deadline

Town of Paonia

Proposal Evaluation Scoring Sheet

Proposer Name: ___________________________________________ Evaluator Name: __________________________________________ Date: ___________________________________________________

Scoring Guidelines

• 0 = Does not meet requirements

• 1 = Poor – minimal evidence provided

• 2 = Fair – partially meets requirements

• 3 = Satisfactory – meets requirements adequately

• 4 = Good – exceeds requirements in some areas

• 5 = Excellent – exceeds requirements in all areas

Evaluation Criteria

Criteria Weight Score (0–5) Weighted Score

Evaluator Notes

1. Project Team Quali�ications 25 ______ ______

- Relevant experience of personnel

- Certi�ications/training

- Team structure & availability

- Familiarity with municipalities

2. Scope of Services 30 ______ ______

- Comprehensive approach

- Innovative strategies

- Methodology for training & communication

Criteria Weight Score (0–5) Weighted Score

Evaluator Notes

3. Municipal & Public Safety Experience 30 ______ ______

- Microsoft/project success record

- Municipal and public safety experience

- References provided

4. Management and Schedule 15 ______ ______

- Responsiveness & availability

- Flexibility/adaptability

5. Proposal Format & Completeness 10 ______ ______

- Clarity & organization

- Compliance with RFQ requirements

- Thoroughness and attention to detail

TOTAL 550 ______

Final Notes

Evaluator Signature: ___________________________