RFP - Rideshare and Non-Emergency Medical Transportation Solutions for Harris County Public Health Services (State and Federal Grants)

Harris County Public Health Services is seeking a comprehensive rideshare and non-emergency medical transportation (NEMT) solution through a Request for Proposal (RFP) released on September 19, 2025, with proposals due on October 20, 2025. The procurement targets a centralized transportation service to enhance access to healthcare and essential services for county residents, with a one-year initial contract and potential for four one-year renewals. Vendors must provide a robust technology platform capable of serving multiple county departments, including Public Health, Justice & Safety, Community Services, and Administrative Support. Key deliverables include a comprehensive transportation system with detailed driver screening, training protocols, vehicle safety standards, and performance metrics. Proposal evaluations will focus on vendor experience, technological capacity, methodology, pricing, and IT infrastructure, with a specific emphasis on serving diverse populations such as seniors, individuals with disabilities, and low-income residents.

The solicitation encourages participation from various business types, with specific attention to disadvantaged enterprises through HUB/MWBE and Section 3 certification tracking. Vendors must complete extensive documentation including cybersecurity acknowledgments, federal standards compliance certifications, and detailed subcontractor listings that demonstrate organizational diversity and capability. While specific budget ranges are not explicitly stated, the procurement is funded through federal grant sources including potential contributions from the Texas General Land Office, FEMA, and HUD. Contractors must meet rigorous insurance requirements, with minimum coverage limits ranging from $1,000,000 to $2,000,000 across multiple insurance categories. Additional compliance requirements include workers' compensation documentation, lobbying certifications, and adherence to comprehensive IT security vendor controls, indicating a complex and highly regulated procurement process designed to ensure robust service delivery and vendor accountability.