RFP Queue Management Systems

The State of Illinois is requesting proposals for Queue Management Systems under RFP, with proposals due August 7, 2026 and written vendor questions due July 8, 2026 at 2:00 p.m. Electronic submission is mandatory; paper responses will not be accepted.

All services shall be performed in the United States unless otherwise disclosed in the proposal. Vendors must identify specific locations where services will be delivered and the anticipated value associated with each location. Any shift of work outside the United States that was awarded based on domestic performance constitutes a breach of contract.

Vendors must disclose all subcontracts with an annual value of $100,000 or more, including subcontractor names, addresses, and descriptions of work. Vendors claiming Illinois procurement preferences must specify which preferences apply and provide supporting documentation; the State reserves the right to verify preference eligibility.

All resulting contracts will incorporate the Information and Technology Standard Terms and Conditions available on the Illinois Chief Procurement Officer website. Vendors taking exception to any standard contract terms and conditions must submit a redline version with their proposal for State consideration and approval. Failure to meet all stated requirements is grounds for disqualification.