RFP- Full-Service Ticketing Solution

Cobb County Government is seeking proposals for a full-service ticketing solution for the Mable House Barnes Amphitheatre (MHBA), located in Mableton, Georgia. The Request for Proposals (RFP) requires a qualified vendor to provide comprehensive ticketing services encompassing both in-person and online ticket sales for the venue. The amphitheatre hosts approximately 40 events annually and attracts over 50,000 visitors during its summer season, with a total seating capacity of 2,524. The successful vendor must supply four point-of-sale stations with desktop computers, ticket scanners, credit card readers, and additional scanners for seven entry points. The proposed ticketing system must be PCI compliant, offer real-time reporting, support multiple ticket sales methods, and provide comprehensive reporting capabilities. The proposal is due by January 11, 2024, before 12:00 PM EST, with the contract initially awarded for a three-year term and potential for three additional one-year renewals, not to exceed six total years. Evaluation criteria will focus on staffing, experience/performance, approach, and financial stability, requiring vendors to submit detailed documentation including company background, project team information, financial statements, and a proposed fee structure.

The RFP does not explicitly mention specific set-aside designations or restrictions for disadvantaged enterprises. The current document does not provide information about incumbent vendors or existing technology infrastructure that might require integration. While a specific budget range is not disclosed, the comprehensive nature of the ticketing solution suggests a significant investment for the county. The vendor will be responsible for providing a complete ticketing ecosystem, including hardware, software, customer support, and potential marketing services. The system must support various transaction types and provide robust reporting capabilities, indicating a sophisticated technological solution is expected. The three-year initial contract with potential extensions suggests the county is seeking a long-term partnership with a reliable ticketing solution provider. Prospective vendors should be prepared to demonstrate financial stability, technical expertise, and the ability to handle high-volume event ticketing for a venue with substantial annual visitor traffic.