RFP for 2026 511 and Express Lanes Operational Services
Open State & local contract opportunity Posted
- Solicitation number
- RFP-29241
- State
- California
- Responses due
Opportunity facts
- Jurisdiction
Opportunity details come from mtc.bonfirehub.com. Updated .
About this opportunity
The Metropolitan Transportation Commission is requesting proposals for 511 and Express Lanes Operational Services, with proposals due December 4, 2026. MTC intends to award a single contract to an Operational Services Contractor to staff and manage both the 511 Operations Center and the Express Lanes Operations Center in support of real-time operations for MTC's 511 Traveler Information and Bay Area Express Lanes Programs.
The scope encompasses staffing, coordination, and management services across both operations centers during normal operating hours and emergency conditions. The OS Contractor must ensure continuous staffing coverage, coordinate between the two functional areas, and liaise with Caltrans District 4, California Highway Patrol, local transit agencies, and other MTC contractors. The current staff in both operations centers are not unionized.
Place of performance is the San Francisco Bay Area, with administrative oversight at MTC. No contract value, contract term, incumbent contractor, estimated staffing levels, evaluation criteria, pre-bid meeting date, or question-submission deadline is specified in the available source material.
Opportunity text
Metropolitan Transportation Commission (MTC), invites your firm to submit a proposal for 511 and Express Lanes Operational Services. As a result of this RFP, MTC intends to contract with an Operational Services Contractor ("OS Contractor") to provide staffing and management services, collectively "operational services," for MTC's 511 Operations Center and Express Lanes Operations Center, in support of real-time operations for MTC's 511 Traveler Information and Bay Area Express Lanes Programs. It is MTC's intent that the selected OS Contractor will staff both operations centers and will provide coordination and management between the two functional areas. The OS Contractor will be responsible for ensuring that staffing coverage is provided during normal operating hours as well as during emergency conditions affecting the transportation network. Additionally, the OS Contractor will be required to coordinate with Caltrans District 4, California Highway Patrol (CHP), local transit agencies, and other MTC contractors. The staff in the 511 Operations Center and the Express Lane Operations Center are not currently unionized.
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