RFP 5000000660 SAP BusinessDirect Maintenance and Operations

The California State Teachers' Retirement System (CalSTRS) has issued Request for Proposal (RFP) 5000000660 seeking a vendor to provide comprehensive maintenance and operations services for their SAP BusinessDirect financial management system. The procurement targets a vendor to manage an SAP-based environment supporting financial accounting, procurement, contract management, and related functions across multiple SAP modules including ECC, BI, and SRM. Proposers must demonstrate substantial corporate experience, including managing at least three similar SAP solutions for public sector clients with transaction volumes averaging 23 million monthly dialog steps. Key personnel requirements include a Service Delivery Manager with ten years of service delivery experience and a Solution/Technical Lead with seven years of SAP enhancement experience. The RFP evaluation will be weighted 70% for technical proposal and 30% for cost, with proposals due by April 8, 2016 at 2:00 PM Pacific Time. Optional one-hour Q&A sessions were available March 8-11, 2016, and the contract term is planned to begin in October 2016, starting with a three-month transition period followed by a nine-month modernization period and ongoing steady-state operations.

The solicitation includes a 3% Disabled Veteran Business Enterprise (DVBE) participation requirement, with additional incentive points available for higher DVBE participation levels. Proposers must have a minimum annual gross revenue of $200 million for the past three years and demonstrate profitability. The current incumbent provider is Ciber, Inc., whose contract expires September 30, 2016. The existing infrastructure processes approximately 100-200 purchase orders, 400-600 vendor invoices, and benefit payments for roughly 300,000 beneficiaries monthly, with a system footprint of 4.3 terabytes of data. While specific contract values are not explicitly stated, the cost workbook requires proposers to provide both fixed and variable pricing components, with fully loaded hourly rates covering overhead, travel, expenses, and profit. The contract includes a base period of three years with two potential one-year extensions, suggesting a potential total contract duration of five years. Proposers must be prepared to provide comprehensive services including application support, asset management, business continuity, consulting, end-user support, governance, infrastructure, operations, security, and SAP basis services.