RFP #25-23-tax printing, processing, and mailing services

Cumberland County Tax Administration in North Carolina is seeking a comprehensive printing, processing, and mailing services contract through RFP #25-23-TAX. The procurement targets a vendor capable of handling complex tax-related document production and distribution, including business and individual personal property abstracts, GAP billing notices, ad valorem tax bills, debt setoff notices, delinquent notices, and real estate listing forms. Deliverables require advanced electronic document management, web-based tracking systems, and capability to process multiple file formats with volumes ranging from 1,000 to 145,000 pieces per document type. The evaluation criteria is structured with 80 total possible points, distributed across vendor qualifications (20 points), staff qualifications (15 points), technical approach (20 points), RFP compliance (15 points), and cost proposal (10 points). Critical procurement dates include questions due by January 22, 2025 at 12:00 pm EST, and proposal submissions required by February 10, 2025 at 12:00 pm EST. The contract term is one year with two optional one-year renewals, emphasizing long-term potential for the selected vendor.

The current incumbent vendor is Quality PrintPro, Inc. under Contract #2023006, with a current year contract value of $260,150 ($113,315 for postage and $146,835 for materials and mailing services). No specific set-aside designations or restrictions for disadvantaged enterprises were explicitly mentioned in the documents. Vendor requirements include maintaining an escrow account for postal charges, providing NCOA link services, and possessing necessary security certifications such as ISO and NIST standards. The county requires demonstrated financial stability and technical capabilities for handling sensitive tax documentation. Pricing must be all-inclusive, excluding sales tax, with separate line items for various document types and service fees. The procurement suggests a robust and complex service requirement with potential for significant ongoing revenue, given the comprehensive nature of tax document processing and the county's structured approach to vendor selection.