RFP 25-021 claims recovery services

The City of New Braunfels is seeking proposals for a third-party administrator to provide comprehensive claims recovery services through RFP 25-021. The primary objective is to recover funds from not-at-fault claims, review historical claims documentation, and enforce payments from uninsured drivers. Proposers must provide a web-based claim recovery management portal and be capable of handling approximately 100 property and casualty claims annually. The evaluation will utilize a 100-point system, with points distributed across proposer qualifications (30 points), quality of proposed services (30 points), cost (35 points), and responsiveness (5 points). Proposals are due by 3:00 PM Central Standard Time on May 13, 2025, and can be submitted electronically via BidNet Direct or as a hard copy to the City Secretary's Office. The proposed contract will be effective upon final signature and remain in effect through September 30, 2028, with options to renew for two additional one-year terms. Proposers must submit their pricing on a percentage-based model, indicating the percentage to be withheld for successful collections.

The solicitation does not explicitly mention set-aside designations or restrictions for disadvantaged enterprises. Subcontracting services are not acceptable, and the city is a tax-free entity. The contract requires comprehensive insurance coverage, including workers' compensation, auto insurance with $1,000,000 bodily injury/property damage coverage, and general liability insurance with $1,000,000 per occurrence and $2,000,000 aggregate coverage. While no incumbent vendor is specifically identified, the city's current Risk Management team lacks the bandwidth to pursue all not-at-fault claims, necessitating this external claims recovery service. The city reserves the right to conduct annual business reviews of the selected contractor, evaluating performance, quality, service, value, and innovation. Proposers will need to demonstrate their ability to effectively recover funds through a detailed, technology-enabled claims management approach, with the potential contract value dependent on the percentage of successfully recovered funds.