RFP 2016-05 Verification of Federal Financial Aid

This contract opportunity is a Request for Proposals (RFP) issued by Salem State University, an agency of the Commonwealth of Massachusetts, for services related to completing federal financial aid verification. The university is seeking a vendor to remotely process and verify approximately 2,300 student financial aid applications annually, including connecting to the university's financial aid processing system, evaluating materials for inconsistencies, updating ISIR records, and providing weekly reporting. The vendor must meet specific requirements related to security, compliance, customer service, and back-up procedures. Responses are due by March 28, 2016, and the university intends to establish a multi-year ongoing arrangement with options to renew. Vendors must provide detailed pricing information, demonstrate their ability to meet project deadlines and regulatory compliance, and offer reporting capabilities to monitor performance. The university reserves the right to reject any and all bids, and to accept any bid deemed to be in its best interest.

The RFP does not specify any set-aside designations or restrictions on the types of organizations that can respond. The university has not identified any incumbent vendors or current contractors, but the selected vendor will be required to integrate with the university's existing Hyland OnBase imaging system and other technology. The RFP does not provide a specific budget range or award value, but the university is seeking an ongoing, multi-year arrangement for these services.