RFP #1188305 - Support and Migration of Montgomery County's Telephony Systems
Closed State & local contract opportunity Posted
- Solicitation number
- BPM054200
- State
- Maryland
- Responses due
Opportunity facts
- Jurisdiction
Opportunity details come from emma.maryland.gov. Updated .
About this opportunity
Montgomery County is seeking proposals through a competitive Request for Proposal (RFP #1188305) for comprehensive telephony systems support and migration services. The solicitation, posted on November 19, 2025, and due by December 29, 2025, will be processed through BidNet's Maryland Purchasing Group platform. The county intends to award a single contract to a vendor capable of providing advanced technical support for existing Avaya CM environments, including remote monitoring, management, system optimization, guaranteed spare parts, and replacement components. The primary objective is to support users' migration from the current Avaya CM environment to Microsoft Teams Telephone system. Vendors must register on the BidNet platform using the "Limited" registration option, which is free of charge. Technical support and registration assistance is available through BidNet Direct's Support Department at 800-835-4603. Successful offerors will need to demonstrate comprehensive expertise in telecommunications systems management, migration strategies, and technical support capabilities.
The procurement does not explicitly specify set-aside designations or restrictions for specific enterprise types. The solicitation is open to qualified vendors with proven capabilities in telephony systems support and migration technologies. While no incumbent vendors are mentioned, the existing infrastructure involves Avaya CM environments that will require seamless integration with Microsoft Teams Telephone platform. Vendors should be prepared to provide detailed migration strategies, technical support protocols, and comprehensive system optimization recommendations. Though specific budget ranges are not disclosed, the complexity of the project suggests a substantial contract value commensurate with the scope of telephony system support and migration services. Interested vendors must carefully review all requirements and submit comprehensive proposals that demonstrate technical proficiency, migration expertise, and a clear understanding of Montgomery County's technological transition objectives.
Opportunity text
This solicitation will be issued through BidNet's Maryland Purchasing Group (https://www.bidnetdirect.com/maryland/montgomerycounty). In the spirit of continuous improvement, Montgomery County utilizes this platform to post solicitations and accept electronic responses from vendors. Registration is required and FREE for all Montgomery County solicitations by selecting the "Limited" option upon registration. IF YOU NEED HELP REGISTERING, please call BidNet Direct's Support Department at 800-835-4603. The County intends to enter into one (1) contract with the successful Offeror ("Contractor") to provide support, remote monitoring, management, maintenance, system optimization, guaranteed spare and replacement parts and recommendations for modernization for the County's existing Avaya CM environments and support for users' migration from the Avaya CM environment to Microsoft Teams Telephone.
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