RFI Document Imaging Services

The Texas Office of the Attorney General (OAG) Child Support Division (CSD) is seeking information from vendors who can provide document imaging services to convert incoming case-related paper mail documents into digital images. The OAG CSD is interested in understanding vendors' capabilities, tools, technologies, and solutions that address topics such as the digital imaging process, technical approach, security and compliance, and pricing structure. The RFI provides background information on the current environment, noting that the CSD currently contracts with a vendor to handle the document conversion process, with an annual volume of approximately 2,524,937 pages. The response deadline is July 25, 2024, at 2:00 p.m. Central Standard Time.

The OAG CSD is open to learning about industry standards, trends, and innovative solutions that may improve their business processes, and is interested in understanding cost-effective solutions that could reduce transportation, logistics, cataloging, and inventory expenses. The OAG CSD has specified that documents must be scanned in Texas and that the conversion must be completed by the end of the next business day, including sending the images to the OAG and possibly other locations. The OAG CSD has an existing contract for these services and will be re-procuring them in the future, but the timeline is unknown at this time. The OAG CSD has stated that information on the previous or existing contract, including pricing, rates per service, and contract documents, may be obtained through an open records request.