RFI- Automated Queue Management System Probate and Family Court

The Commonwealth of Massachusetts, through the Executive Office of the Trial Court (EOTC), has issued a Request for Information (RFI) for an Automated Queue Management System for the Probate and Family Court (PFC) division, initially focused on the Middlesex County location with potential expansion to other PFC sites. The RFI seeks information from vendors on various types of automated queue management systems, including customer check-in, queue management, staff alerts, reporting and data analytics, and system management capabilities. The RFI outlines detailed requirements for the proposed system and provides a procurement timeline with key dates such as the deadline for submitting questions and the deadline for responding to the RFI.

The RFI indicates that a small pilot implementation may be done for approximately 3 months before a potential full rollout, and the Commonwealth is open to various options for the hosting and licensing model of the system. The RFI does not specify a current contracted vendor or a budget for the project, and an onsite consultation is not required prior to the RFP stage. The RFI is focused on gathering information to help shape the requirements for a future formal solicitation, the timeline for which is currently unclear. The Commonwealth of Massachusetts may consider disadvantaged enterprises, but no set-aside designations or restrictions on the types of organizations that can respond are mentioned.