RFI- Automated Queue Management Systems- Vendor Questions-with Responses.xlsx
XLSX spreadsheet 12 KB Posted
- Solicitation number
- BD-19-1107-1107T-TRC03-34471
- Issued by
- Middlesex County, Massachusetts
About this file
This document is an RFI (Request for Information) issued by the Massachusetts Trial Court for an Automated Queue Management System. The RFI seeks information from vendors on various aspects of the system, including the need for multiple check-in points, audio alerts for staff, licensing requirements, hardware needs such as digital displays and kiosks, installation responsibilities, and process automation requirements. The RFI indicates that a small pilot implementation may be done for approximately 3 months before a potential full rollout. The RFI also asks about expected compliance monitoring and reporting on analytics such as wait times.
The RFI does not specify a current contracted vendor or a budget for the project. The Commonwealth is open to various options for the hosting and licensing model of the system. Additionally, the Trial Court will provide a floor plan of the lobby and work areas, but an onsite consultation is not required prior to the RFP stage. The RFI is focused on gathering information to help shape the requirements for a future formal solicitation, the timeline for which is currently unclear.
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| File | Type | Posted |
|---|---|---|
| RFI -Automated Queue Management System.docx | DOCX document |
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Text version
Sheet1
| RFI- Automated Queue Management System | ||||||||
| BD-19-1107-1107T-TRC03-34471 | ||||||||
| Questions Close 1/18/19 3pm EST | ||||||||
| Answers Due 1/25/19 3pm EST | ||||||||
| Question # | Created Date | User Created | Question Subject | Question | Answer | Show All | Show Original Vendor Only | Delete All |
| on Web |
| 1 | 1/15/19 | Nooshin Rezazad/Deltek | Incumbent vendor | Is there a contracted vendor currently providing the Massachusetts Trial Court with an Automated Queue Management System? | Not Applicable |
| 2 | 1/15/19 | Nooshin Rezazad/Deltek | RFP timeline | Is there any timeframe of a potential formal solicitation release that the state is hoping to follow? | Unsure at this time. |
| 3 | 1/15/19 | Nooshin Rezazad/Deltek | Project value/budget | Is there a value or budget currently associated or reserved for this project as of yet? | No |
| 4 | 1/18/19 | Amanda Wooten/ACF Technologies, Inc. | Check-In | Specific to question 1 of the RFI, does the Commonwealth desire multiple check-in points including a kiosk and a stationed receptionist? | Yes |
| 5 | 1/18/19 | Amanda Wooten/ACF Technologies, Inc. | Audio Alert - Question 6 of RFI | Specific to question 6 of the RFI, are there staff members whose job requirements will have them outside of the queuing software and thus require an external audio alert that a client is waiting? | Yes |
| 6 | 1/18/19 | Amanda Wooten/ACF Technologies, Inc. | Licensing | How many staff members will be concurrently working within the queuing software? | Unsure at this time |
| 7 | 1/18/19 | Amanda Wooten/ACF Technologies, Inc. | Licensing | Does the Commonwealth prefer a hosted, on premise, or subscription-based module? | Open to options |
| 8 | 1/18/19 | Amanda Wooten/ACF Technologies, Inc. | Project Planning | Does the Commonwealth require an onsite consultation prior to generating a scope of work for implementation? | No |
| 9 | 1/18/19 | Amanda Wooten/ACF Technologies, Inc. | Project Planning | What is the project timeline for implementation? | Unsure at this time |
| 10 | 1/18/19 | Amanda Wooten/ACF Technologies, Inc. | Project Planning | Will the Commonwealth provide a floor plan of the lobby and working areas? | Yes |
| 11 | 1/18/19 | Amanda Wooten/ACF Technologies, Inc. | Hardware | Will the contractor provide the hardware for the queuing solution? | Yes |
| 12 | 1/18/19 | Amanda Wooten/ACF Technologies, Inc. | Hardware | How many digital displays are needed? What size? | Will engage with vendor at the RFP stage |
| 13 | 1/18/19 | Amanda Wooten/ACF Technologies, Inc. | Hardware | How many kiosks are needed? | 2 |
| 14 | 1/18/19 | Amanda Wooten/ACF Technologies, Inc. | Installation | Is the contractor responsible for wiring. (CAT 5/6 LAN drops) | Yes |
| 15 | 1/18/19 | Amanda Wooten/ACF Technologies, Inc. | Project Planning | Do the departments using the queuing software work independently of one another? Or is there a need for interdepartmental routing? | This will only apply to one department |
| 16 | 1/18/19 | Amanda Wooten/ACF Technologies, Inc. | Project Planning | Are there multi-step processes that need to be automated by the queuing software? | Yes |
| 17 | 1/18/19 | Dave Milliken/Greetly | Rollout schedule | Assuming this project comes to fruition, will all locations launch simultaneously? Or do you anticipate a pilot period at a smaller number of locations? How long would a potential pilot period last? | A small pilot for approximately 3 months |
| 18 | 1/18/19 | Dave Milliken/Greetly | Analytics | The RFI asks about analytics including wait times. How do you expect employees will indicate they have begun to serve a visitor? On a PC? A smartphone? The tablet the visitor checks-in on? How will you ensure compliance? | A combination. Compliance will be monitored via reporting. |
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