RFI: 25IT-E0009 Music Streaming Service (Music Therapy)

The California Department of State Hospitals (DSH) is issuing a Request for Information (RFI) for a Music Therapy Program seeking digital streaming music services and mobile hardware solutions for its secure, HIPAA-compliant mental health facilities. The procurement targets vendors capable of providing streaming services with specific capabilities including offline playback, custom playlists, explicit content controls, and institutional licensing. Key objectives include implementing secure, tamper-resistant mobile hardware for patients and therapists that integrates with clinical workflows while maintaining strict content control and security protocols. Vendors must comprehensively address 18 specific requirements across five categories: streaming service capabilities, mobile hardware solutions, security and compliance, implementation and support, and pricing. The RFI requires submissions via email to it.procurement@dsh.ca.gov by January 22, 2025, at 4:00 p.m. Pacific Time, with vendor questions due by January 8, 2025, and state responses anticipated by January 15, 2025. Evaluation will focus on the completeness and relevance of RFI responses, with potential vendor selection for demonstration day presentations based on their detailed submissions.

The RFI does not specify explicit set-aside designations or restrictions on responding organizations, though vendors must submit responses using specific attachments (Respondent Information and Requirements Table) with eight options for meeting each requirement. All submitted responses will become public records under the California Public Records Act, and vendors are cautioned against including confidential or proprietary information. The solicitation covers DSH's five state hospitals, which collectively employ nearly 11,000 staff members and represent the nation's largest inpatient forensic mental health hospital system. While no specific award value is directly stated, the RFI suggests potential future procurement of hardware (tablets, MP3 players), streaming service subscriptions, and ongoing technical support. The current procurement is informational and planning-focused, with any resulting solicitation to be released subsequently through Cal eProcure, indicating potential significant investment in a comprehensive music therapy technology solution for mental health patients.