RFI 2502. Full-Service Online Lottery Platform and Online Game Options

The Massachusetts State Lottery Commission (MSLC) is issuing a Request for Information (RFI) to gather information from vendors regarding their capabilities to provide a full-service online lottery platform and/or online game options. The RFI is seeking responses from two categories of vendors: full-service online lottery platform providers and online lottery game developers/providers. Respondents must be currently operating or contracted to operate an online lottery in a North American Association of State & Provincial Lotteries (NASPL) or World Lottery Association (WLA) territory. The RFI requests detailed information on the vendors' systems, products, and services, including player account management, responsible gambling controls, compliance with industry standards, wagering capabilities, claims and payments, marketing and promotion, game offerings, security, back-office systems, reporting and analytics, and customer support. Pricing models and general best practices are also requested. The response deadline is August 28, 2024, and the MSLC may invite selected vendors to provide presentations during the week of September 16, 2024.

The RFI is open to all qualified vendors, and there are no set-aside designations or restrictions on the types of organizations that can respond. The MSLC has not identified any incumbent vendors or current contractors, and there is no information provided about existing infrastructure or technology that requires integration. The anticipated contract value is to be determined, as the MSLC is using this RFI to gather information that may be used to develop a future Request for Response (RFR) or Request for Quotes (RFQ), but there is no guarantee that such a solicitation will be issued.