RFI 2023-DOC-Vending Machine Cash Free Card System

The Massachusetts Department of Correction (DOC) has issued a Request for Information (RFI) seeking information on cash-free card options (excluding credit/debit) for vending machines in its 16 correctional facilities across the state. The DOC currently uses a Heartland Card System that loads money onto a Heartland card for use in the visiting room vending machines, but this system is outdated, and the DOC is looking to upgrade. The RFI requests vendors to provide information on current cash-free card systems available on the market and the responding vendor's profile and documentation of their experience in providing such services. The RFI will remain open for approximately 7 days, and responses are due by 2:00 PM EST on April 26, 2023. The DOC is under no obligation to incorporate any materials, comments, or recommendations made in the RFI submission into any future Request for Response (RFR) document, and the DOC will not answer any questions about the anticipated future RFR solicitation. The DOC makes no guarantee that any commodities or services will be purchased with any information resulting from this RFI, and respondents will be solely responsible for any costs or expenses incurred in responding to the RFI.

The RFI does not mention any set-aside designations or restrictions on the types of organizations that can respond, nor does it provide any information on incumbent vendors, current contractors, or existing infrastructure or technology that requires integration. The RFI also does not include any listed award values or budget ranges.