Request for Proposals (RFP) Paratransit (ADA & Ancillary) Services

Valley Transit, located in Appleton, Wisconsin, is seeking competitive proposals for a comprehensive paratransit services contract through RFP VT18-003. The procurement covers ADA complementary demand-responsive transportation services for Outagamie County, specifically serving Appleton, Neenah, Menasha, Kaukauna, and surrounding municipalities. The contract will encompass multiple transportation services including VTII, Senior Transportation Service, The Connector (with extended service area and hours), and Outagamie County Human Services Transportation. The successful contractor must provide all vehicles, equipment, facilities, and personnel, including responsibilities for vehicle maintenance, communications systems, scheduling, dispatching, driver screening, and training. Proposers must meet stringent performance standards, including maintaining 95% on-time performance within a 15-minute window and answering 95% of calls within three minutes. The contract term is three years, commencing July 1, 2019, with two optional one-year extensions. Proposals are due by 10:00 AM on December 7, 2018, with an anticipated contract award date of January 31, 2019.

The current contractor, Running, Inc., operates approximately 31 minivans and vans, providing context for the scale of services. While no specific Disadvantaged Business Enterprise (DBE) contract goal has been established, certified DBE vendors are encouraged to submit proposals. The contractor must obtain commercial general liability insurance with minimum limits of $1,000,000 per occurrence and $2,000,000 aggregate, automobile liability coverage of $1,000,000, and required Workers' Compensation insurance. Based on 2017 data, the contractor should anticipate approximately 119,104 annual rides and 596,268 revenue miles across all services. Pricing must be submitted as a fixed rate per one-way trip for each service type, with no adjustments permitted for the first contract year. Funding will be provided through a combination of City, County, State, and Federal taxpayer dollars. Driver qualifications include federal background checks and a limitation of no more than three moving violations or chargeable accidents within five years.