Request for Information: Solid Waste Collection Route Management and Customer Service Software

Orange County, Florida is conducting a Request for Information (RFI) #Y23-609-AH for solid waste collection route management and customer service software, targeting comprehensive technology solutions for its utilities and solid waste department. The procurement seeks an integrated data management platform capable of tracking on-route collection activities, cart management, and customer service functions for approximately 240,000 residential units across five service zones. Specific software requirements include real-time GPS tracking, camera functionality, complaint tracking, RFID cart management, service completion verification, route performance tracking, and artificial intelligence capabilities for recycling contamination detection. The RFI requires electronic submissions through the OpenGov e-Procurement Platform by August 18, 2023, at 4:00 pm EST, with strict guidelines mandating file submissions in Microsoft Word, Excel, PowerPoint, or PDF formats. Respondents must ensure their uploaded files are uncorrupted, accessible, and not password-protected, with technical support available during business hours for platform assistance.

The RFI does not specify specific set-aside designations or restrictions on responding organizations, presenting an open opportunity for software vendors specializing in municipal waste management technologies. Currently, the county utilizes multiple software platforms, including IBM Maximo for call tracking and work order management, and Vision for cart management by contract haulers, indicating that any proposed solution must demonstrate robust integration capabilities with existing systems. The county is served by three contract haulers using 96-gallon roll carts for garbage and recycling, suggesting potential complexity in system implementation. While no specific budget range is disclosed, the comprehensive nature of the desired software solution implies a significant technological investment. Importantly, this RFI is an information-gathering exercise, and no direct contract award will result from this solicitation, positioning it as a preliminary market research effort to identify potential technological solutions for Orange County's solid waste management infrastructure.