Request for Information: Enterprise Asset Management (EAM) Platform

The City of Palm Coast, located in Flagler County, Florida, is conducting a Request for Information (RFI) to explore modern Enterprise Asset Management (EAM) platform solutions for municipal operations. The procurement seeks comprehensive information and preliminary pricing for an integrated EAM system capable of managing assets across utilities, fleet management, public works, and facilities departments. The city currently manages approximately 4,360 total assets, including 2,304 infrastructure assets, 1,159 machinery and equipment items, 343 land parcels, and 205 improvements. Key objectives include consolidating legacy systems and identifying a robust, GIS-centric platform with strong API capabilities and field usability for work order management. The RFI requires vendors to provide detailed responses addressing core asset and work order management capabilities, GIS integration with Esri ArcGIS, mobile functionality, specialized modules for fleet and utilities management, and technical architecture requirements. All questions must be submitted through the Bonfire portal by December 3, 2025, with complete proposal submissions due electronically by 2:00 PM on December 11, 2025. The city anticipates potential budget inclusion for the EAM solution in fiscal year 2027.

The RFI does not specify any specific set-aside designations or restrictions on responding organizations. The city currently operates Tyler Munis as its core financial ERP and Salesforce as its CRM platform, and vendors must demonstrate the ability to integrate with these existing systems, as well as Faster Fleet Management systems. Previous exploration of Tyler Munis's native EAM module revealed significant limitations, particularly in API functionality and field usability for large work order datasets. Vendors are required to provide high-level, non-binding budgetary estimates for software subscription/licensing, implementation and configuration, training, and annual support and maintenance, along with typical implementation timelines. While no specific budget range is explicitly stated, the comprehensive asset management needs and the city's 591-person workforce suggest a potentially significant investment in the selected EAM platform. The RFI is purely informational and does not constitute a formal solicitation or Request for Proposal, serving as a market research exercise to understand current EAM platform capabilities and potential solutions for the City of Palm Coast.