[REPOST] 988 NSPL Crisis Call Center & BH Integrated Referral System

The Washington State Healthcare Authority (HCA) and the Washington Department of Health (DOH) are seeking information through a Request for Information (RFI) to assist in the prospective procurement and implementation of a system that meets the requirements of House Bill 1477. The bill mandates enhancements to the crisis call and response platform and the behavioral health integrated client referral system across multiple counties and cities in the state of Washington. The RFI outlines the high-level process and technical and operational plan for the complex crisis call center platform and response system, including the call center, behavioral health integrated client referral system, and interoperability platform. It details the functional requirements across multiple domains such as call center, responder dispatching, resource directory, provider portal, referrals and appointments, consent management, electronic documents, bed registry, and reporting. The RFI does not involve a contract award but is focused on gathering information from vendors to inform future procurement(s). Respondents are requested to provide strategy, timeline, and cost information for implementing the required tools and modules.

The RFI does not specify any set-aside designations or restrictions on the types of organizations that can respond. It also does not provide details on pricing terms, incumbents, or current contractors. However, the state anticipates needing a comprehensive system to serve the entire state, including all 988 call centers and referral providers, though the specific award value or budget range is not disclosed.