Renewal Notice 2 of 2 FY27 OCA Call Center Service
Closed State & local contract opportunity Posted
- Solicitation number
- 27-420DCEO-COMMA-B-52572
- State
- Illinois
- Responses due
Opportunity facts
- NIGP code
- Point of contact
-
- Eliane Minor eliane.minor@illinois.gov (217) 785-1151
Opportunity details come from bidbuy.illinois.gov. Updated .
About this opportunity
The Illinois Department of Commerce and Economic Opportunity (through the State Procurement Office) is renewing a statewide call center service contract for the Low-Income Home Energy Assistance Program (LIHEAP) and Community Services Block Grant (CSBG) program, with notice due June 9, 2026 — this is a renewal notice, not a new solicitation.
The incumbent contractor, F.H. Cann & Associates, Inc., holds the existing contract under original solicitation 23-420DCEO-STRTC-B-35050. The renewal period runs September 5, 2026 through September 4, 2027. The call center supplements in-person client intake and provides an alternative intake mode for low-income clients requesting services.
The total renewal contract value is $2,242,800 for the one-year period. The contract carries a Business Enterprise Program (BEP) utilization requirement of 4 percent, which is met entirely by the prime contractor achieving 100 percent of identified BEP participation. No Veterans Business Program participation is included.
Opportunity text
RENEWAL NOTICE THIS IS NOT A SOLICITATION: Renewal 2 of 2 to administer a statewide call center to supplement in-person client intake and to provide an alternative mode for low-income clients to request services for the Low-Income Home Energy Assistance Program (LIHEAP) and Community Services Block Grant (CSBG) program. Period of 9/5/26 to 9/4/27 .
Files
| File | Type | Posted |
|---|---|---|
| B-52572 SPO Signed Renewal NOA 2 of 2 Call Center for Energy Assistance 26-27~1.pdf |
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