Remote Security Guard Services

The Revenue Authority of Prince George's County, Maryland, is soliciting proposals for 24/7 remote security guard services for its parking facilities, with proposals due November 9, 2026 at 2:00 p.m. The RFP carries County-Based Small Business (CBSB) and Minority Business Enterprise (MBE) participation requirements of 30% and 20%, respectively, with preference points up to 15% for certified firms.

Scope covers live video monitoring, incident detection and response, audio intervention, virtual customer assistance through intercom systems, access control monitoring, and daily reporting. The contractor must also provide preventive maintenance and support for surveillance equipment and monitor the Code Blue emergency phone system. Coverage spans the 1,124-space Capital Region Medical Center garage in Largo, Maryland, and 3,437 spaces across six fringe lots in Bowie, Clinton, Fort Washington, Laurel, Oxon Hill, and Upper Marlboro. Required qualifications include three years of remote security guard experience, English-proficient operators, criminal background checks, 99% camera uptime, and 100% continuous monitoring. Performance standards require 100% alarm response within service level agreement timeframes, 95% or greater customer satisfaction, and a 95% compliance score during Revenue Authority audits.

Required insurance includes Commercial General Liability of $1 million per occurrence and $3 million aggregate, Automobile Liability of $1 million combined single limit, Umbrella/Excess Liability of $2 million, Cyber and Privacy Liability of $2 million, Security Services Professional Liability of $2 million, Technology Professional Liability of $1 million, and Crime/Employee Dishonesty of $1 million. Workers' compensation must meet Maryland statutory requirements.

The contract term covers fiscal years 2027 and 2028. Evaluation weights are Cost at 40 points, Experience & References at 20 points, Technology Capabilities at 20 points, Implementation Approach at 10 points, and References and Past Performance at 10 points. The Revenue Authority may make no award, one award, or multiple awards. Proposals must be submitted electronically or in six hard copies and remain valid for 180 calendar days after the closing date, extendable by mutual agreement.