Remote Security Guard RFP.pdf

REVENUE AUTHORITY

OF

PRINCE GEORGE’S COUNTY

REQUEST FOR PROPOSALS

NO. RVA-SEC-08-2026

Remote Security Guard Services for CRMC Parking Garage and

Fringe Parking Lots

ISSUE DATE: October 2, 2026

PRE-PROPOSAL CONFERENCE: October 23, 2026

PROPOSAL CLOSING: November 9, 2026

TABLE OF CONTENTS

PAGE NO.

SECTION I: INTRODUCTION

1.1. Summary Statement

1.2 Proposal Closing Date

1.3 Pre-Proposal Conference

1.4 Proposal Acceptance

1.5 Awards

1.6 Duration of Proposal Offer

1.7 Notice to Contractors

SECTION II: SCOPE AND REQUIREMENTS

2.1 Background

2.2 Scope

2.3 Minimum Qualifications

2.4 Insurance Requirements

2.5 Location Information

SECTION III: GENERAL INFORMATION

3.1 Economy of Preparation/Incurred Expenses

3.2 Questions or Modifications

3.3 Tax Certification and Certificate of Status

3.4 Confidentiality/Proprietary Information

3.5 Allowance of In-Housework……………………………………………………………..19

3.6 Withdrawal of Proposal ………………………………………………………………… 19

3.7 Supplier Participation ……………………………………………………………………20

3.8 Business Preferences and Supplier Participation

3.9 Waivers

3.10 Subcontracting……... ……………………………………………………………………21

3.11 Evidence of Subcontracting

3.12 Responsibilities of the Contractor

3.13 Permitting ……………………………………………………………………………… 22

3.14 Formation of Contract with Successful Contractor

3.15 Affidavits, Certifications and Forms

3.16 Gifts……………………………………………………………………………………….23

3.17 Kickbacks…………………………………………………………………………………23

3.18 Ethics and Conflicts of Interest…………………………………………………………...23

SECTION IV: PROPOSAL SUBMITTALS

4.1 Project Proposal Format Outline

4.2 Format Description

SECTION V: EVALUATION AND SELECTION PROCESS

5.1 Selection Process

5.2 Evaluation and Selection Committee

5.3 Project Evaluation Criteria

5.4 Best and Final Offer Submissions and Oral Presentations

5.5 Proposals Property of the Revenue Authority

5.6 Solicitation and Award Protests………………………………………………………….27

5.7 Applicable Regulations……….………………………………………………………….27

SECTION VI: REQUIRED FORMS

Form No. 1: Supplier Utilization Plan for Project Proposal…………………………………….30

Form No. 2: Tax Certification Affidavit………………………………………………………...35

Form No. 3: Contractor’s Oath and Certification………………………………………………..36

Form No. 4: Certification of Assurance of Compliance Regarding Fair Labor Standards Act…37

Form No. 5: Statement of Ownership and Contractor Qualification Affidavit……...…………..38

SECTION VII: APPENDICES

Appendix A: General Terms and Conditions…………………………………………………….43

Appendix B: Certification of Contractor’s Best Efforts to Meet the County-Based Small Business

(CBSB) and Minority Business Enterprise (MBE)Requirements………………………………...48

SECTION I: INTRODUCTION

1.1 SUMMARY STATEMENT

The objective of this Request for Proposals (“RFP”) is to solicit proposals from qualified and experienced Contractors to provide comprehensive remote security guard services for the Revenue

Authority of Prince George’s County (“Revenue Authority” or “RVAPGC”). These services shall include, but are not limited to, 24/7 remote monitoring of parking garages and surface parking lots, live video surveillance, remote customer assistance, incident detection and response, audio intervention, monitoring of access control systems, and coordination with RVAPGC staff and local emergency responders when necessary.

The goal is to enhance the safety, security, and operational efficiency of RVAPGC parking facilities by providing continuous remote monitoring and rapid response to security incidents, safety concerns, equipment malfunctions, and customer service requests. The selected Contractor must demonstrate the capability to provide uninterrupted monitoring through a professionally staffed security operations center, utilize advanced surveillance technologies, and respond promptly to incidents in accordance with established service level standards. This contract will support RVAPGC's commitment to providing a safe, secure, and welcoming environment for its patrons, tenants, employees, and the public while leveraging innovative technology to improve operational effectiveness and reduce security risks.

1.2 PROPOSAL CLOSING DATE

Proposals may be submitted either electronically or in hard copy. If submitted in hard copy, six copies are required. RAPGC reserves the right to reject any or all proposals, waive proposal deficiencies, accept any proposal that it may deem to be in the Revenue Authority’s best interests, and negotiate the terms and conditions of any proposal leading to the execution of a contract. The

Revenue Authority will not open the bids publicly. Contractors should send their proposals to the

Revenue Authority as follows:

Hard Copies:

Revenue Authority of Prince George’s County

1300 Mercantile Lane, Ste. 108

Largo, MD 20774

301-772-2060

Attention: Keesha Porter

Via E-mail:

RVA-SEC-RFP@co.pg.md.us

Proposals must be received and time-stamped by 2:00 p.m. on the closing date. Hard copy submittals must be sealed, and the outside envelope must be marked as outlined above for both mailed and mailto:RVA-SEC-RFP@co.pg.md.us hand-delivered submissions. The Revenue Authority will only consider timely submissions.

Contractors shall prepay any shipping/delivery charges, as applicable, for all documents submitted.

1.3 PRE-PROPOSAL CONFERENCE

A pre-proposal conference will be held at 10:00 a.m. on October 23, 2026, both virtually and in person at 1300 Mercantile Lane, Suite 108, Largo, Maryland 20774. If interested, please advise the

Revenue Authority of your intent to attend, in person or virtually, and the number of attendees by emailing kporter1@co.pg.md.us by 12:00 p.m. on October 22, 2026.

1.4 PROPOSAL ACCEPTANCE

The Revenue Authority reserves the right to accept or reject any proposals, in whole or in part, and to waive minor irregularities.

1.5 AWARDS

The Revenue Authority, in its sole discretion, reserves the right to make no award, one or multiple awards, whichever is in the Revenue Authority’s best interest.

1.6 DURATION OF PROPOSAL OFFER

Proposals shall be valid for 180 calendar days following the closing date of this RFP. This period may be extended by mutual agreement between the Contractor and the Revenue Authority.

1.7 NOTICE TO CONTRACTORS

Contractors are expected to familiarize themselves completely with the requirements of this RFP.

Failure to do so will not relieve the Contractor of responsibility to fully perform in accordance therewith. No consideration will be granted for any alleged misunderstanding of the material to be furnished or work to be done, it being understood that the submission of a proposal is an agreement with the terms and conditions referred to herein.

SECTION II: SCOPE AND REQUIREMENTS

2.1 BACKGROUND

The Revenue Authority is a quasi-governmental entity that serves as a real estate development and development finance agency, an operator of programs and facilities, and a manager of programs and facilities in partnership with other county agencies. The Revenue Authority generates trade, industry, and economic growth for the public good through the acquisition, development and financing of real estate projects and the operation and management of facilities that stimulate employment for county residents and revenue for the county and its businesses.

mailto:_________@co.pg.md.us

RVAPGC is seeking a qualified Contractor to provide comprehensive remote security guard services for its parking garage and surface parking lots during fiscal years 2027 and 2028.

2.2 SCOPE

The Revenue Authority of Prince George’s County (RVAPGC) is soliciting proposals from qualified contractors to provide remote security monitoring and response services for its CRMC parking garage and fringe surface parking lots. The selected contractor will deliver real-time surveillance, incident detection, customer assistance, and coordination with on-site personnel and emergency responders.

The goal is to enhance safety, reduce incidents, improve customer experience, and optimize operational efficiency through technology-driven remote guarding solutions.

1. Tasks & Activities

A. Remote Monitoring

The Contractor shall:

• Provide 24/7/365 live video monitoring of all designated camera feeds

• Monitor for suspicious activity, safety hazards, and operational issues

• Utilize AI-assisted analytics (if available) for motion detection, loitering, and anomaly alerts

• Maintain continuous situational awareness across all facilities

B. Incident Detection and Response

• Identify and respond to incidents including, but not limited to:

o Unauthorized access or trespassing o Theft, vandalism, or suspicious behavior o Loitering or unauthorized overnight parking o Safety hazards

• Initiate real-time intervention, including:

o Live voice-down announcements via installed speakers o Escalation to on-site staff or security personnel o Notification of local law enforcement or emergency services, as appropriate

• Document all incidents in a centralized reporting system

C. Virtual Customer Assistance

• Provide remote customer support via intercom systems located at:

o Entry/exit gates o Pay stations o Elevators and stairwells

• Assist customers with:

o Payment issues and equipment troubleshooting o Lost tickets or access issues o General directions and safety concerns

• Maintain a professional and courteous demeanor consistent with customer service standards

D. Access Control Monitoring

The Contractor shall provide continuous 24 hours per day, 7 days per week, 365 days per year

(24/7/365) remote monitoring of all designated access control systems, including vehicle entry and exit gates, pedestrian access points, doors, intercoms, parking equipment, and other security devices identified by the Revenue Authority.

• Continuously monitor access control systems for unauthorized access attempts, forced entry, tailgating, gate malfunctions, equipment failures, and other security or operational issues.

• Acknowledge and assess all alarms, system alerts, and intercom calls within 30 seconds and initiate the appropriate response in accordance with Revenue Authority-approved escalation procedures.

• Provide live remote assistance to customers experiencing access issues, gate malfunctions, payment equipment problems, or other operational concerns.

• Immediately notify designated Revenue Authority personnel of any critical security incidents, equipment failures, or system outages that may affect the safety or operation of the facility. Contact local law enforcement or emergency responders when warranted.

• Maintain detailed electronic logs of all access control events, alarms, customer interactions, incidents, and actions taken, including the date, time, operator, and resolution.

• Perform routine checks of all monitored access control devices at least once per shift to verify connectivity and operational status, and promptly report any deficiencies.

• Submit monthly reports summarizing access control activity, alarms, equipment issues, response times, recurring trends, and recommendations for improving security and operational performance.

E. System Preventive Maintenance and Support

The Contractor shall be responsible for the routine inspection, preventive maintenance, testing, and operational support of the Revenue Authority's video surveillance system to ensure all cameras remain fully functional and capable of providing clear, uninterrupted video for security monitoring and investigations.

The Contractor shall maintain and support the following surveillance equipment:

Capital Regional Medical Center (CRMC) Parking Garage

• 67 fixed and PTZ security cameras

Fringe Parking Lots

• Bowie Fringe Lot – 14 cameras

• Laurel Fringe Lot – 9 cameras

• Oxon Hill Fringe Lot – 8 cameras

• Fort Washington Fringe Lot – 10 cameras

• Clinton Fringe Lot – 7 cameras

• Upper Marlboro West Parking Lot – 6 cameras

• Perform preventive maintenance and inspections not less than quarterly.

• Clean camera lenses and housings and verify proper operation, image quality, recording capability, and network connectivity.

• Test all CCTV cameras to ensure they are functioning properly.

• Report any damaged or malfunctioning cameras to RVAPGC within two (2) hours of discovery and coordinate repairs as needed.

• Maintain a 99% camera uptime and submit a quarterly preventive maintenance report documenting inspections, deficiencies, and corrective actions.

Code Blue Emergency Phone System and Maintenance Requirements

The Contractor shall support the ongoing operation, preventive maintenance, and reliability of all

Code Blue emergency communication phones located within the CRMC Garage. The Contractor shall ensure that emergency phones remain accessible, operational, and in good working condition throughout the contract term.

At a minimum, the Contractor shall:

• Conduct routine visual inspections of each Code Blue emergency phone for physical damage, vandalism, cleanliness, accessibility, and other conditions that may affect operation.

• Perform quarterly functional testing of each emergency phone to verify call initiation, clear two-way communication, and connection to the designated monitoring or emergency response location.

• Perform manufacturer-recommended preventive maintenance, including cleaning, inspection of components, connections, power supplies, batteries, and communication equipment, as applicable.

• Verify that signage, emergency instructions, speaker/microphone components, buttons, and indicators are clearly visible and operational.

• Promptly troubleshoot and correct minor maintenance issues and coordinate repairs or replacement of defective equipment with RVAPGC or authorized service providers.

• Maintain inspection, testing, maintenance, and repair records for each emergency phone and provide such records to RVAPGC upon request.

• Immediately notify RVAPGC of any Code Blue emergency phone that is damaged, malfunctioning, or out of service and provide status updates until the unit is restored to normal operation.

F. Reporting and Documentation

The Contractor shall maintain accurate electronic records of all monitored activities, incidents, customer interactions, and security events occurring at Revenue Authority facilities. All reports shall be complete, timely, and submitted in a format approved by the Revenue Authority of Prince

George's County (RVAPGC).

The Contractor shall provide a Daily Operations Report summarizing all incidents, alarms, customer assistance requests, access control activities, courtesy exits, employee access issues, vehicle damage reports, Code Blue emergency calls, and any other notable events from the previous 24-hour period.

The Contractor shall maintain the following logs and documentation:

Courtesy Exit Log

When a courtesy exit is issued, the Contractor shall document:

• License plate number

• Vehicle make and model

• Date and time

• Exit location

• Reason for the courtesy exit

Duplicate courtesy exits for the same vehicle shall be clearly identified. A daily

Courtesy Exit Log shall be submitted to RVAPGC.

Employee Access Log

When remote access is granted to an employee, the Contractor shall record:

• Employee name

• License plate number

• Date and time

• Entry or exit location

• Reason remote access was granted

A daily Employee Access Log shall be submitted to RVAPGC.

Emergency and Incident Log

The Contractor shall document all emergencies, suspicious activity, safety hazards, equipment malfunctions, customer complaints, and security incidents, including:

• Date and time

• Location

• License plate number (if applicable)

• Description of the incident

• Actions taken

• Notifications made to RVAPGC, law enforcement, or emergency responders

All incidents shall be included in the Daily Operations Report.

Vehicle Damage Reports

The Contractor shall immediately document any reported or observed vehicle damage occurring at monitored facilities and notify RVAPGC. Reports shall include the date, time, location, vehicle information (if available), photographs or video references (when available), a description of the damage, and actions taken.

Code Blue Emergency Phone System

The Contractor shall continuously monitor and promptly answer all Code Blue Emergency Phone calls received from any of the designated emergency call boxes.

Upon receiving a Code Blue emergency call:

• Medical Emergency: Immediately contact Hospital Security and call 911.

• Security Threat or Criminal Activity: Immediately call 911 and notify Hospital Security, when applicable.

All Code Blue activations, test results, and emergency responses shall be documented in the Daily

Operations Report.

The Contractor shall retain all logs, reports, recordings, and supporting documentation for a minimum of three (3) years, or longer if required by law or requested by RVAPGC, and make such records available upon request.

G. Coordination with On-Site Personnel

• Coordinate with:

o Parking operations staff o Maintenance teams o Security personnel

• Follow established escalation protocols

• Support emergency response procedures

H. System Integration and Compatibility

The Contractor shall demonstrate the ability to integrate with and remotely monitor the Revenue

Authority's existing parking and security systems without disrupting current operations. The selected

Contractor shall be capable of operating and supporting the following systems:

• FlashParking System: Monitor parking operations, including vehicle entry and exit gates, payment kiosks, and points of sale (POFs), and provide remote customer assistance related to parking access and payment issues.

• Avigilon CCTV System: Utilize the existing Avigilon video management system to provide continuous live video monitoring, incident detection, and real-time response.

• Intercom System: Respond to calls received from intercoms located at all entry and exit gates, payment kiosks, and POFs. Remote security operators shall be able to communicate with customers through two-way audio while simultaneously viewing live integrated camera feeds to verify conditions and provide assistance.

• Code Blue Emergency Phone System: Receive and respond to emergency calls from all Code Blue emergency phones, and coordinate with RVAPGC staff, Hospital Security, law enforcement, fire, or emergency medical services as appropriate.

• Comcast Fiber-Optic Network: Utilize the Revenue Authority's existing fiber-optic communications network to support reliable connectivity between all integrated parking, security, and communications systems.

The selected Contractor shall provide seamless remote monitoring of all integrated systems, deliver real-time customer assistance, respond promptly to security and emergency events, and notify RVAPGC immediately of any system failures, communication interruptions, or equipment malfunctions that may impact operations.

2. Implementation & Transition

• Provide a detailed implementation plan, including:

o System integration timeline for all systems, including: Flash Parking System, Avigilon CCTV System, Intercom System, Code Blue Phone System, Comcast

Fiber Optic Network.

o Testing and commissioning o Staff training

• Ensure minimal disruption to ongoing operations

• Conduct a pilot phase, if requested

3. Resources

A. Personnel

• The Contractor must have a minimum of three (3) years of experience providing remote security guard services, including live video monitoring, incident detection and response, remote customer assistance, and security operations for commercial, municipal, or parking facilities.

• All remote security operators and supervisors assigned to the Revenue Authority account must be proficient in English to ensure effective communication with RVAPGC staff, customers, emergency responders, and law enforcement agencies.

• The Contractor shall designate an account manager or supervisor who will oversee service delivery, ensure compliance with contract requirements, monitor operator performance, serve as the primary point of contact for RVAPGC, and be available to respond to operational issues and escalations on a 24/7 basis.

• All remote security operators assigned to this contract shall successfully pass a criminal background check prior to assignment. Individuals convicted of a felony, crimes involving violence, theft, fraud, or offenses that would compromise the safety or security of RVAPGC facilities, as determined by RVAPGC, shall be ineligible to perform services under this contract. The Contractor shall ensure all personnel comply with applicable federal, state, and local laws and maintain any licenses, registrations, certifications, or security guard credentials required by the jurisdiction in which the services are performed.

B. Equipment/Technology Requirements

The Contractor shall provide or support:

• Secure remote monitoring center with redundancy

• High-availability network connectivity

• Industry standard appropriate Cybersecurity protections for all systems

• Ability to scale services as needed

• Optional features:

o AI analytics o Automated alerts o Mobile access for agency staff

4. Assumptions & Constraints

A. Assumptions

• The Contractor shall provide continuous 24/7/365 remote monitoring of designated parking garages and surface parking lots through a professionally staffed Security

Operations Center (SOC).

• The Contractor shall maintain sufficient staffing and operational capacity to respond immediately to security incidents, customer assistance requests, equipment alarms, and service calls. Remote security operators shall acknowledge and initiate response to alarms and intercom calls within the response times established in the Service Level

Agreement (SLA).

• All remote security personnel assigned to this contract shall be properly trained in video surveillance, incident detection and reporting, emergency response procedures, customer service, de-escalation techniques, and the operation of all security technologies utilized in support of RVAPGC facilities, including video management systems, access control systems, intercoms, and remote audio intervention.

B. Constraints

• The Contractor shall not disable, obstruct, or interfere with the operation of RVAPGC's security cameras, access control systems, intercoms, license plate recognition (LPR) systems, or other security technologies without prior written authorization from

RVAPGC.

• All security incidents, equipment malfunctions, suspicious activity, safety hazards, and potential property damage identified through remote monitoring shall be reported to

RVAPGC immediately in accordance with the established escalation procedures. Critical incidents requiring emergency response shall be promptly communicated to local law enforcement, fire, or emergency medical services, as appropriate.

• The Contractor shall maintain continuous monitoring throughout the contract period.

Any service interruption, system outage, staffing shortage, or technology failure that affects monitoring capabilities must be reported to RVAPGC immediately. Downtime resulting from the Contractor's equipment, software, connectivity, or staffing deficiencies shall not relieve the Contractor of its contractual obligations and shall not be billable to

RVAPGC.

5. Contractor Liability for Damage

The Contractor shall be fully responsible for any damage caused by its personnel, equipment, technology, or subcontractors while performing services under this contract. This includes, but is not limited to, damage to:

• Vehicles

• Cameras and security equipment

• Gates, kiosks, intercoms, and access control equipment

• Structures, signage, and other property

• Pavement, curbs, sidewalks, or other infrastructure

All damage shall be immediately reported to RVAPGC and documented in accordance with the contract's reporting requirements. The Contractor shall repair or reimburse RVAPGC for damage caused by the Contractor at no cost to RVAPGC.

Failure to report or address damage may result in financial penalties or termination of the contract.

6. Success Metrics

Performance will be evaluated based on the following criteria:

• 100% Continuous Monitoring: Maintain uninterrupted 24/7/365 remote monitoring coverage of all designated parking garages, surface parking lots, pedestrian walkways, stairwells, elevators, entrances, exits, and other identified security areas.

• Response Time Compliance: Achieve a 100% response rate to security alarms, intercom calls, and customer assistance requests within the response times established in the Service

Level Agreement (SLA), with critical incidents acknowledged immediately and escalated without delay.

• Incident Detection and Reporting: Successfully identify, document, and report all security incidents, suspicious activity, safety hazards, equipment malfunctions, and emergency events in accordance with RVAPGC's reporting and escalation procedures.

• Timely Incident Reporting: Submit complete incident reports for all reportable events within

24 hours of the incident, unless otherwise directed by RVAPGC. Monthly operational and performance reports shall be submitted by the fifth (5th) business day of the following month.

• System Reliability: Maintain a minimum 99% monitoring system uptime, ensuring uninterrupted operation of remote monitoring services and prompt notification to RVAPGC of any service disruptions.

• Customer Service Performance: Achieve a 95% or greater customer satisfaction rating for remote customer assistance provided through intercoms and other communication systems, based on RVAPGC evaluations, customer feedback, and complaint resolution.

• Compliance and Quality Assurance: Achieve a 95% or higher compliance score during

RVAPGC performance audits, demonstrating adherence to contract requirements, response protocols, reporting standards, and established security procedures.

• Reduction in Security Incidents: Demonstrate measurable improvements in the safety and security of RVAPGC facilities through proactive monitoring, timely intervention, and a reduction in recurring security incidents, vandalism, unauthorized access, and other preventable events over the term of the contract.

2.3 MINIMUM QUALIFICATIONS

Contractors shall comply with all Revenue Authority requirements and applicable federal, state, and local laws governing remote security guard services. Contractors shall submit a summary of at least three (3) similar projects completed within the past five (5) years, including the type of facilities monitored, services provided, technologies utilized, and project outcomes. Contractors must be licensed to conduct business in the State of Maryland, maintain all required certifications and permits, and carry insurance that meets the Revenue Authority's requirements.

The Contractor shall purchase insurance from a company or companies lawfully authorized to do business in Maryland, and such insurance as will protect the Contractor and the Revenue Authority from all claims including, but not limited to, those that may arise out of or result from operations of the Contractor under the agreement and for which the Contractor may be legally liable whether such operations be by the Contractor or by a subcontractor or by anyone directly or indirectly employed by either of them, or by anyone for whose acts any of them may be liable.

2.4 INSURANCE REQUIREMENTS

The selected Contractor will be required to agree to the following insurance provision:

Commercial General Liability*

$1,000,000.00 per occurrence and $3,000,000.00 aggregate

Revenue Authority is to be named an additional insured

▪ Primary and Non-Contributory

▪ Waiver of subrogation in favor of Revenue Authority

Automobile Liability*

▪ $1,000,000.00 combined single limit

▪ Owned, hired and non-owned vehicles

▪ Revenue Authority is to be named an additional insured

▪ Primary and Non-Contributory

▪ Waiver of subrogation in favor of Revenue Authority

Worker’s Compensation and Employer’s Liability*

The statutory requirements in the State of Maryland for workers compensation and at minimum the amounts below for Employer’s Liability)

▪ $100,000 each accident

▪ $500,000 disease - policy limit

▪ $100,000 disease - each employee

Waiver of subrogation in favor of Revenue Authority

Umbrella/Excess Liability –

• with minimum limits of $2,000,000

Cyber and Privacy Liability –

Security Services Professional Liability

Technology Professional Liability – if the contractor is responsible for system integration, software, network connectivity or technology services beyond simple monitoring.

• with minimum limits of $1,000,000

Crime/Employee Dishonesty

• with minimum limits of $1,000,000

*Check the required amounts. If nothing is checked, the maximum insurance requirements apply.

The selected Contractor shall, concurrently with the execution of an agreement, deliver to the

Revenue Authority certificates of insurance in a form acceptable to the Revenue Authority evidencing the coverage set forth in the agreement. The certificates of insurance will name the

Revenue Authority of Prince George’s County and the property owner, where applicable, as additional insureds. In no circumstance shall the Contractor commence any work without the insurance policies for all the insurance coverage specified in this section. The certificates of insurance and insurance policies shall contain a provision that coverage under the insurance policy will not be canceled, non-renewed, or reduced in coverage until 30 days after prior written notice has been given to the Revenue Authority.

2.5 LOCATION INFORMATION

The Contractor shall provide services for the following locations:

Name Location Number of Spaces

Capital Region Medical

Center Garage

9400 Healthcare Way, Largo, MD

20774 1124

Bowie Fringe Parking Lot

4400 Collington Rd. Bowie, MD

20716 657

Clinton Fringe Parking

Lot 9000 Stuart Ln, Clinton, MD 20735 424

Fort Washington Fringe

Parking Lot

850 East Swan Creek Rd. Fort

Washington, MD 20744 412

Laurel Fringe Parking Lot

13701 Laurel-Bowie Rd. Laurel, MD 20708 684

Oxon Hill Fringe Parking

Lot

6600 Oxon Hill Rd. Oxon Hill, MD

20745 649

Upper Marlboro West

Fringe Parking Lot

5312 Water St. Upper Marlboro, MD 20772 111

Each location may include:

• Entry/exit points

• Parking decks/levels

• Stairwells and elevators

• Payment kiosks/pay stations

• Pedestrian walkways

• Perimeter areas

• Code Blue Phone Monitoring

SECTION III: GENERAL INFORMATION

3.1 ECONOMY OF PREPARATION/INCURRED EXPENSES

Proposals should be prepared economically, offering a clear and concise description of the

Contractor’s capabilities and ability to meet the requirements of this RFP. The Revenue Authority is not responsible for any costs incurred by any Contractor in preparing and submitting a response to this RFP or in participating in the solicitation process.

3.2 QUESTIONS OR MODIFICATIONS

All questions regarding this RFP must be submitted via e-mail to Keesha Porter at RVA-SEC-

RFP@co.pg.md.us. Contractors must only direct questions to Keesha Porter. The Revenue Authority will aggregate and post Contractor’s questions on the Revenue Authority’s webpage at https://www.princegeorgescountymd.gov/departments-offices/revenue-authority on a rolling basis.

The Revenue Authority will also post notices or information regarding cancellations, withdrawals, and modifications to this RFP on its webpage. Contractors must regularly check the webpage for any such notices and information, and the Revenue Authority shall have no duty to provide direct notice to Contractors. A contractor’s failure to request additional information or clarification shall preclude the Contractor from subsequently claiming any ambiguity, inconsistency, or error.

3.3 TAX CERTIFICATION AND CERTIFICATE OF STATUS

The successful Contractor(s) shall be compliant with applicable tax filings and licensing requirements and must be in “Good Standing” with the Maryland State Department of Assessment and Taxation. The successful Contractor(s) shall truthfully execute the Tax Certification Affidavit

(See Form 1) and submit this form, together with a copy of its Certificate of Status, as applicable, within seven calendar days of the Revenue Authority’s issuance of a Notice of Intent to Award.

3.4 CONFIDENTIALITY/PROPRIETARY INFORMATION

Contractors shall specifically identify those portions of their proposals, if any, which they deem to contain confidential, proprietary information or trade secrets and must provide justification on why such material should not, upon request, be disclosed by the Revenue Authority in accordance with the Maryland Public Information Act, 4-101 et. seq., General Provisions Article of Maryland

Annotated Code. Contractors shall clearly indicate every page deemed confidential/proprietary or a trade secret (it IS NOT sufficient to preface your proposal with a proprietary statement). Because of the specialized, private, and confidential nature of the evaluative process associated with this RFP, there are significant limitations and exceptions to the Revenue Authority’s obligation to produce documents in response to a Public Information Act request, which limitations are set forth in the

Revenue Authority’s Procurement Policies and Procedures. By submitting a proposal in response to this RFP, Contractors understand, agree, and accept the stated limitations on any potential Public

Information Act request that they make in the future, and agree to abide by the limitations stated therein.

3.5 ALLOWANCE OF IN-HOUSEWORK

No section or portion of this RFP or the contract shall be construed or interpreted to preclude the

Revenue Authority from accomplishing any task or undertaking any operation or project utilizing its workforce.

3.6 WITHDRAWAL OF PROPOSAL

Proposals may be withdrawn upon written request from the Contractor to Keesha Porter at kporter1@co.pg.md.us before the closing date. Negligence on the part of the Contractor in preparing the proposal confers no right of withdrawal after the time fixed for the closing of the proposals.

3.7 SUPPLIER DIVERSITY AND PARTICIPATION REQUIREMENTS

The Revenue Authority requires that the selected Contractor comply with the participation requirements of Section 10A-161, et seq. of the County Code, and all other applicable County requirements. Implementation of these requirements as applicable is a contractual obligation, and failure to comply with such terms shall be treated as a material breach of the terms of this RFP and the resulting contract may result in suspension, debarment, or cancellation of the agreement. When looking at supplier diversity and participation, the Contractor should address its project team, contracting and subcontracting, and local hiring.

Subject to any applicable waiver, this RFP has a supplier participation of 20% County-Based

Minority Business Enterprises (MBE) and 30% County-Based Small Businesses. Each business used to meet the participation requirement must be certified by the Prince George’s County Supplier

Development & Diversity Division.

County-Based Small Business Enterprise (“CBSB”) and Minority Business Enterprises (“MBE”)

Preference Percentage Points: CBSBs and MBEs have the maximum opportunity to participate as prime Contractors or Subcontractors. The following preference point system is designed to meet the preceding policy.

3.8 BUSINESS PREFERENCES AND SUPPLIER PARTICIPATION

a. The Revenue Authority will increase the total evaluated score of the Contractors that include participation in their proposal by CBSB(s) certified by the Prince George’s County Supplier

Development and Diversity Division (“SDDD”). The following preference points will be applied to the Contractor’s total score:

Business Type Where the prime Contractor is a certified firm, discount the following as applicable

County-Based Small Business 15%

County-Based Minority Business Enterprise 15%

County-Based Business 10%

Minority Business Enterprise or

Disadvantaged Business Enterprise

5%

County-Located Business 3%

b. Cumulative preference points: The same firm that is a prime Contractor will not be counted for a preference for more than one of the certified business categories above and shall receive a preference for the highest scoring certified business category for which it qualifies. No single certified firm can receive more than 15% percentage points in any one proposal. Supplier participation must be evidenced by submitting the Supplier Participation Utilization Plan attached as Form 1.

c. Audit: At the discretion of the Revenue Authority, any Contractor given preference points or that is subject to participation requirements shall be subject to an audit of documents or other information deemed necessary by the Revenue Authority.

3.9 WAIVERS

If the Contractor is unable to find appropriate suppliers to achieve the participation requirements, the Contractor may request a waiver of the participation requirements. On a case-by-case basis, such a waiver request may be granted, if the “best efforts” to comply have been demonstrated by the

Contractor as prescribed in Appendix B.

3.10 SUBCONTRACTING

Any person undertaking a part of the project work under the terms of the agreement, by virtue of any agreement with the selected Contractor(s), must, if requested by the Revenue Authority, receive approval of the Revenue Authority prior to any such undertaking. In the event the Contractor desires to subcontract some part of the work specified herein, the selected Contractor(s) shall furnish with their proposal the names, qualifications, and experience of their proposed subcontractors.

Subcontractors shall conform, in all respects, to the provisions specified for the selected

Contractor(s). The selected Contractor(s) shall, however, remain fully liable and responsible for the work done by their subcontractors. The Revenue Authority may terminate the agreement if the subcontracting is done without the Revenue Authority’s prior approval, if the Revenue Authority requested such approval.

A. Contractor Prompt Payment.

The selected Contractor(s) shall pay each of its subcontractors (including a material supplier) for satisfactory performance under the respective subcontract within seven calendar days after receipt of such amounts that are paid to the selected contractor(s) by the Revenue Authority for such work performed under the agreement. If there is a good faith dispute over all or any portion of the amount due on a payment from the selected Contractor(s) to a subcontractor, the selected Contractor(s) may withhold the disputed amount but shall pay the undisputed amount. A subcontractor who further subcontracts work on procurement projects is responsible for the exact requirements and interest penalties for payment to its subcontractors (lower-tier subcontractors) after receiving payment as applicable to the selected contractor(s).

B. Subcontract Clause Requirements.

The selected Contractor(s) shall include in each of its subcontracts: (A) a payment clause which obligates the selected Contractor(s) to pay the subcontractor for satisfactory performance under its subcontract within seven days out of such amounts as are paid to the selected Contractor(s) by the

Revenue Authority for such work performed under such contract; (B) an interest penalty clause which obligates the selected Contractor(s) to pay to the subcontractor in the case of each payment not made by the payment clause included in the subcontract (i) for the period beginning on the day after the required payment date and ending on the date on which payment of the amount due is made, and (ii) computed at a rate of one and a half percent (1.5%) of the amount due per month for every month (or such other percentage as identified in County Code Section 10A-153); and (C) a clause in its subcontracts requiring the subcontractor to (i) include a payment clause and an interest penalty of one and a half percent (1.5%) (or such other percentage as identified in County Code

Section 10A-153) of the amount due per month for every month in each of its subcontracts, and (ii) requiring each of its subcontractors to include such clauses in their subcontracts with each lower-tier subcontractor or supplier.

3.11 EVIDENCE OF SUBCONTRACTING

If requested by the Revenue Authority, the selected Contractor must submit copies of executed subcontracts to the Revenue Authority. Copies of executed subcontracts are not required with the proposal; however, intent to subcontract must be disclosed in the proposal.

3.12 RESPONSIBILITIES OF THE CONTRACTOR

The Contractor shall be responsible for the professional quality and project accuracy of their advice and other services furnished by them. The Contractor shall perform services with the degree of skill recognized professionals normally exercise with respect to services of a similar nature. Neither the

Revenue Authority’s review, approval or acceptance of, nor payment for, any of the services required under the agreement shall be construed to operate as a waiver of any rights under the agreement or of any cause of action arising out of the performance of the agreement, and the Contractor shall be and remain liable to the Revenue Authority in accordance with applicable law for all damages to the

Revenue Authority caused by the Contractor’s negligent performance of any of the services furnished under the agreement. The rights of the Revenue Authority provided under the agreement are in addition to any rights and remedies provided by law.

3.13 PERMITTING

The selected Contractor(s) will be responsible for ensuring compliance with all tasks related to obtaining any necessary permits or licenses to achieve the objectives of this solicitation.

3.14 FORMATION OF CONTRACT WITH SUCCESSFUL CONTRACTOR

If applicable, any resulting agreement shall be by and between the Contractor and the Revenue

Authority. By submitting a proposal in response to the RFP, the Contractor accepts the terms and conditions set forth herein.

3.15 AFFIDAVITS, CERTIFICATIONS, AND FORMS

Contractors are required to submit the required certifications, forms, and affidavits with their proposal.

3.16 GIFTS

Contractors must not make or offer gifts to members of the evaluation committee, Revenue

Authority employees and/or its board members who are prohibited from accepting gifts.

3.17 KICKBACKS

(1) A kickback means any money, fee, commission, credit, gift, or compensation of any kind that is provided directly or indirectly to a Contractor, a Contractor’s employee, a subcontractor, a subcontractor employee, a public employee, or other person for the purpose of obtaining or rewarding favorable treatment in the award of a prime contract or a subcontractor in connection with a contract awarded by the Revenue Authority.

(2) A person must not:

a) Provide, attempt to provide, or offer to provide a kickback.

b) Solicit, accept, or attempt to accept a kickback.

c) Include, directly or indirectly, the amount of a kickback in the price charged by the subcontractor to the Contractor, or by the prime Contractor in the price charged by the prime

Contractor, to the Revenue Authority or its agent; or

d) Claim that the unlawfully induced contract or subcontract fulfills any legal, regulatory, or contractual requirement.

3.18 ETHICS AND CONFLICTS OF INTEREST

Contractors are subject to the ethics law in public contracting, including but not limited to, all applicable provisions of the Code. Contractors and members of its Project team are prohibited from contacting any Revenue Authority board member, evaluation committee member, employee, or agent of the Revenue Authority or the County (other than as instructed in this RFP) regarding this solicitation to avoid actual conflicts, the appearance of conflicts, or undue influence over the process.

A Contractor, or anyone acting on its behalf, who contacts any individual or organization for the purpose of influencing the outcome of the solicitation process, shall result in the disqualification of said Contractor and its proposal.

By proffering a proposal, each Contractor warrants that to the best of its knowledge and belief except as otherwise disclosed, it does not have a conflict of interest. Conflict of interest is defined as a situation in which the nature of work pursuant to this RFP and the Contractor’s organizational, financial, contractual, or other interests are such that:

i. Award of the contract may result in an unfair competitive advantage.

ii. The Contractor’s objectivity in performing the contract work may be impaired. In the event the Contractor has an organizational conflict of interest, the Contractor shall fully disclose such conflict in its submission.

iii. The successful Contractor agrees that if, after the award, the Contractor discovers a conflict of interest with respect to the contract, the Contractor will immediately disclose, in writing, the conflict of interest to the Revenue Authority’s Executive Director. The disclosure shall include a description of the action that the Contractor has taken or intends to take to eliminate or mitigate the conflict. The Revenue Authority may, however, terminate the contract if it determines, in its sole discretion, that the proposed solution is insufficient.

iv. In the event the Contractor was aware of a conflict of interest before the award of the contract and intentionally did not disclose the conflict to the Revenue Authority’s Executive Director, the Revenue Authority may terminate the contract.

SECTION IV: PROPOSAL SUBMITTALS

4.1 PROJECT PROPOSAL FORMAT OUTLINE

Each Project proposal shall have the following sections prominently displayed:

1. Title Page

2. Transmittal Letter

3. Table of Contents

4. Statement of Qualifications

5. Proposal Responses

6. Cost Proposal

7. References

8. Legal Action Summary

9. Affidavits, Addenda, Appendices, Certifications and Forms

4.2 FORMAT DESCRIPTION

Each proposal shall conform to the following order and format:

• Title Page: Each proposal shall begin with a Title Page. It shall display the following title: “On-

Call Remote Security Guard Services for CRMC Garage and Fringe Parking Lots”, Request for

Proposals No. RA-SEC-08-2026”. It shall also have the name of the company and the name, title, business address and telephone number of the point of contact for the proposal.

• Transmittal Letter: The proposal shall include a transmittal letter. The purpose is to transmit the proposal; therefore, it should be brief. The letter must be signed by an individual who is authorized to bind the Contractor to all statements, including services and prices contained in the proposal.

• Table of Contents: The proposal shall contain a “Table of Contents” with page numbers indicated.

• Statement of Qualifications: The Contractor shall provide a detailed description of its qualifications to deliver the services described in Section II of this RFP, including how the

Contractor meets the minimum qualifications of this RFP.

• Proposal Responses: The Proposal shall address the following specific issues in the order set forth below:

1. A written narrative description of the Contractor’s plan for performing the services, including tasks to be performed by subcontractors. The narrative should detail the Contractor’s approach to the services.

2. Identification of key management team personnel, their experience, roles within the management team, and the Project’s primary point of contact.

3. A written narrative discussion detailing the Contractor’s capacity to deliver the Project on time.

• Cost Proposal: The Cost Proposal must be clearly marked and include a detailed list of all costs and fees associated with the services detailed in this RFP.

• References: The Contractor must provide a minimum of two references for projects similar in size and scope to this RFP. Each reference must include the contact details for each reference including the reference’s address, phone number, and the length of time of contractual relationship as well as the services provided.

• Legal Action Summary:

1. A statement as to whether there are any outstanding material legal actions, potential claims or debarment actions against the Contractor and a brief description.

2. A brief description of any settled or closed material legal actions or material claims against the Contractor over the past five years.

3. A description of any material judgments against the Contractor within the past five years, including the case name, court name, and a description of the judgment.

• Affidavits, Addenda, Appendices, Certifications and Forms: The Contractor must include all required certifications, forms, addenda, and appendices with their proposal, as specified in this RFP. All such documents must be fully completed and submitted by each Contractor as part of their proposal.

SECTION V: EVALUATION AND SELECTION PROCESS

5.1 SELECTION PROCESS

An evaluation and selection committee, referred to as the Proposal Analysis Group (“PAG”) will evaluate responsive proposals. Failure to comply with any provisions of this RFP may disqualify a

Contractor’s proposal.

5.2 EVALUATION AND SELECTION COMMITTEE

The PAG will review all responsive submissions and interview top-scoring Contractors, at which time the PAG may invite Contractors to present and explain the significant characteristics of their proposal and respond to the PAG’s questions. The PAG’s scoring of each proposal will be final. The

PAG will make a recommendation to the RAPGC’s Executive Director for award of the contract to the most responsive/responsible Contractor whose proposal is determined to be the “Best Value” and most advantageous to the Revenue Authority. The Revenue Authority’s Executive Director will select the successful Contractor.

5.3 PROJECT EVALUATION CRITERIA

Each proposal will be evaluated based on its completeness and thoroughness. The PAG will evaluate each Proposal using the evaluation criteria set forth in this RFP and in accordance with the criteria listed below:

• Experience & References 20 Points

• Implementation Approach 10 Points

• Cost 40 Points

• References and Past Performance 10 Points

• Technology Capabilities 20 Points

5.4 BEST AND FINAL OFFER SUBMISSIONS AND ORAL PRESENTATIONS

The Revenue Authority and/or the PAG may, in its sole and absolute discretion, conduct discussions with all, or some, of the Contractors via Best and Final Offer (“BAFO”) submissions. If Contractors are asked to submit a BAFO, Contractors must adhere to the additional guidance provided by the

Revenue Authority and submit a final revised proposal for final consideration. Upon receiving the

BAFO, the Revenue…