RemedyForce Service Desk on an Annual Contract
Awarded State & local contract opportunity Posted
- Solicitation number
- BL062-22
- State
- Georgia
- Responses due
Opportunity facts
- Jurisdiction
- NIGP codes
- Point of contact
-
- Dana Garland dana.garland@gwinnettcounty.com (770) 822-8723
Opportunity details come from ssl.doas.state.ga.us. Updated .
About this opportunity
Gwinnett County Board of Commissioners is soliciting bids on RemedyForce Service Desk subscription and support services on an annual contract basis under BL062-22, with bids due June 6, 2022 at 2:50 p.m. Firms on the Gwinnett County ineligible source list or subject to debarment or suspension are ineligible to submit.
The scope comprises five line items: RemedyForce Service Desk renewals, Service Desk casual user renewals, Service Desk sandbox renewals, Client Management Premium Plus licensing, and Client Management Premium Plus nodes. The county requires approximately 280 Sandbox licenses to match the number of staff licenses in production, as clarified by Addendum #2 dated May 16, 2022. Bidders must acknowledge receipt of both Addendum #1 (May 11, 2022, providing BMC Support identification numbers 609636 and 726612) and Addendum #2 on Page 4 of the bid document.
The contract period runs from July 30, 2022 through September 29, 2023, with four renewal options available at a 5% price increase each, pending vendor confirmation of firm pricing. The scope encompasses approximately 15,000 units across all service categories.
RightStar, Inc., located at 1801 Alexander Bell Drive, Suite 550, Reston, Virginia 20191-4344, was selected as the recommended vendor with a total annual contract value of $475,113.60. The competing bid from Cloudaction, LLC was $441,322.80. RightStar's pricing reflects discounts of 39% to 65.21% off MSRP, with individual unit pricing ranging from $0.00 for Client Management Premium Plus to $70.00 monthly for standard Service Desk renewal.
Gwinnett County does not accept electronic submittals for formal solicitations; all bids must be received in physical form by the deadline.
Opportunity text
BL062-22 RemedyForce Service Desk on an Annual Contract Please Note: Bid/Proposal Deadline Formal solicitations (bids and proposals) for Gwinnett County Board of Commissioners (BOC) are to be received no later than 2:50 p.m. on the due date mentioned in the notice or invitation. Solicitations received after this time on the due date, will not be accepted. At this time, Gwinnett County BOC does not accept electronic submittals for formal solicitations. Ineligible Source List During the period for which a person/firm has been debarred or suspended, or placed on the Gwinnett County ineligible source list, that person/firm shall not submit or cause to be submitted offers, quotes, bids, or proposals, etc. to Gwinnett County, even when automatically or electronically distributed a notification or notified of a solicitation request. Submittals from firms currently on the Gwinnett County ineligible source list will not be considered.
Files
| File | Type | Posted |
|---|---|---|
| BL062-22 Ad1 | — | |
| Award Information | — | |
| BL062-22 Ad2 | — | |
| BL062-22 INV | — |
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