Redesign Business Processes for the Department of Labor and Industry

The Montana Department of Labor and Industry is soliciting proposals for a comprehensive Process Redesign Services System through RFP DLI-RFP-2024-0072R. The procurement seeks a contractor to deliver Business Process Redesign, develop a Communications Plan, implement Change Management strategies, and establish Connections & Integrations for the department. Key deliverables include a detailed redesign approach, comprehensive communication strategy, and change management framework that will transform existing departmental processes. Evaluation criteria encompass mandatory requirements, confidential information handling capabilities, equal pay verification, and overall offeror qualifications. The solicitation was released on April 10, 2024, with proposals due by May 9, 2024, at 2:00 PM MDT, and will be procured as a lump sum total funding request. Vendors must submit comprehensive responses addressing each required proposal component, with potential bonus points available for compliance with the Equal Pay for Montana Women executive order. The primary procurement contact is Rhonda Peters from the State Procurement Bureau.

The procurement appears to utilize multiple professional services commodity codes, including Business Management, Facilitator, Market Research, and Workforce Services. While specific set-aside designations are not explicitly detailed, the RFP includes mandatory certifications regarding nondiscrimination, suggesting a preference for inclusive and equitable vendor participation. Payment terms are established at Net 30, indicating standard government contracting financial protocols. The solicitation implies a preference for vendors with demonstrated experience in process redesign, change management, and comprehensive organizational transformation. Though specific budget ranges are not disclosed in the available documentation, the complexity of the project suggests a substantial investment in redesigning departmental processes. Interested contractors must carefully review all prerequisites and be prepared to demonstrate expertise in systematic business process improvement, communication strategy development, and organizational change management.