Recreation software

The Town of Manchester, located in Hartford County, Connecticut, is conducting a Request for Proposal (RFP) #23/24-92 for comprehensive Recreation Software to support multiple municipal departments including Recreation, Senior Center, Youth Service Bureau, Customer Services, and Parks Department. The procurement seeks a robust software solution capable of managing membership, program registration, facility reservations, league scheduling, point of sale transactions, and advanced reporting functionalities. The software must provide an intuitive, mobile-friendly, and fully accessible interface supporting multiple languages and capable of handling complex recreational management tasks. Evaluation criteria will be weighted as follows: product functionality (40%), quality of proposal (20%), cost proposal (20%), and project approach (20%). Key procurement dates include a question deadline of May 9, 2024, and a final proposal submission deadline of May 15, 2024, at 11:00 am. The town serves approximately 60,000 residents and processes around 5,400 membership passes and 878 activities annually, with software requirements encompassing management of 20 Little League fields, 21 soccer fields, 4 baseball fields, 4 football fields, 1 cricket field, 7 pools, and 5 parks.

The procurement includes a Living Wage Certification requirement under Manchester's Chapter 212 ordinance, with specific provisions for "Covered Employers" and exemptions for nonprofits, organizations with fewer than 25 eligible employees, or contracts valued under $25,000. While no specific contract value is explicitly stated, the comprehensive nature of the software requirements suggests a significant investment. Vendors must provide detailed information about their company, including references, implementation processes, training methodologies, support models, and upgrade procedures. The town reserves the right to reject any or all proposals without cause or liability, emphasizing a competitive selection process. The successful vendor will need to demonstrate capability in providing a comprehensive, integrated solution that can handle intense registration periods, offer real-time online transactions, and potentially integrate with existing municipal financial management systems. No incumbent vendor is mentioned, and the procurement appears to represent a new software implementation to replace existing systems.