REBID RFP 2027-04 DUKANE CAREHAWK INTERCOM SYSTEMS (3 locations)

Henderson County Public Schools in North Carolina is soliciting sealed proposals under REBID RFP 2027-04 to replace Dukane Starcall intercom systems with Dukane Carehawk intercom systems at three elementary schools. The mandatory pre-bid conference and site visit is November 12, 2026 at 9:00 a.m. EST, and proposals are due December 2, 2026 at 2:00 p.m. EST. The awarded bidder must be a full-line Dukane Carehawk dealer, which limits eligibility to one manufacturer's authorized channel.

Bidders must be licensed to engage in business in North Carolina and, for projects exceeding $40,000, properly licensed as a general contractor under North Carolina General Statutes Chapter 87. Attendance and sign-in at all three locations during the pre-bid is mandatory for bid consideration.

The turnkey scope covers removing existing Starcall equipment and installing fully functioning Carehawk CH1000 systems with 911 interface capability at Hillandale Elementary (East Flat Rock), Clear Creek Elementary (Hendersonville), and Mills River Elementary (Mills River), including all equipment, components, labor, and training. All work must be scheduled outside regular school hours and completed by June 15, 2027. The vendor must provide firmware upgrades, technical service, and parts access, respond to intercom and phone issues within 24 hours of contact, and carry warranty obligations for at least 12 months or the manufacturer's standard warranty, whichever is greater, including shipping and labor. Required insurance is $1 million general liability, $500,000 employer's liability, and $150,000 automobile liability. Compliance terms include E-Verify, Iran Divestment Act certification, and North Carolina tax collection requirements.

Award goes to the lowest responsible, responsive bidder, considering price, quality of products and services, vendor reputation and capabilities, conformity with specifications and terms, delivery and installation schedule, and past performance. Henderson County Public Schools will issue one purchase order listing each school separately with corresponding pricing. Payment is due within 30 days of satisfactory completion approved by Director of Facilities Chad Dillon. The original question deadline was November 13, 2026 at noon EST. Proposals go to Joni Huchzermeier, Purchasing Agent, at the district main office. Two addenda were issued during the solicitation period, with Addendum 02 clarifying attendance requirements, deadlines, and system specifications.