REBID Public Opinion Survey System

The South Carolina Department of Parks, Recreation & Tourism (SCPRT) is seeking a comprehensive public opinion survey system for restroom facilities at its Welcome Centers through a Request for Proposal (RFP). The procurement involves acquiring an automated touchscreen guest survey system with specific hardware and software requirements to collect real-time feedback across 55 restrooms at 9 Welcome Centers serving over 3 million annual visitors. Required deliverables include wall-mountable devices no larger than 12" x 12" x 1" with anti-bacterial coatings, 24/7/365 operational capabilities, Section 508 compliance, and 99.5% system uptime. The system must utilize 3-5 universally understood symbols and provide real-time phone alerts to staff. Evaluation criteria will be based on a best-value approach, with 60 points for pricing, 15 points for end-user ease, 10 points for data interface, 5 points for technical response, 5 points for qualifications, and 5 points for training support. Key deadlines include May 30, 2023, for questions, June 9, 2023, at 3:30 PM EST for proposal submissions, and June 19, 2023, for award notification, with an anticipated contract start date of June 20, 2023.

No specific set-aside designations or restrictions on responding organizations were explicitly outlined in the solicitation. The initial contract term is one year with two potential one-year renewals, creating a maximum contract period of three years. Vendors must submit pricing for five line items: devices with installation, yearly maintenance, software connectivity, training, and replacement device costs. Mandatory minimum qualifications include providing three references for similar services, three project overviews from the past five years, current financial statements, and documented support procedures with service level agreements. While no incumbent vendor is identified, the contract includes strict data management requirements, with all collected data remaining SCPRT's property and contractors prohibited from selling or using data outside the contract's scope. Though a specific budget range was not provided, the comprehensive nature of the procurement suggests a potentially significant investment in hardware, software, installation, and ongoing maintenance services.