ProLaw Software Upgrade, Licensure, and Technical Support

The State of Missouri Office of Administration Information Technology Services Division is requesting quotations for a ProLaw software upgrade, licensure, and technical support package for the Administrative Hearing Commission, with bids due July 8, 2026 at 2:00 PM Central Time. Service-Disabled Veteran Business Enterprises receive a three-point bonus preference upon proper certification, and Organizations for the Blind and Sheltered Workshops participating in the contract may receive bonus preference points ranging from five to fifteen points.

The scope encompasses upgrading ProLaw from version 2020.1 to version 31.x or higher, including software installation, configuration, system upgrades, testing, issue tracking and resolution, and identification and implementation of new features. The Administrative Hearing Commission currently operates ProLaw version 20.1.1247.0, with some users also utilizing Pro Filing and Groupware Agent. Vendors must demonstrate a minimum of five years of experience executing ProLaw software installation, configuration, and system upgrades and five years of direct technical support and troubleshooting for ProLaw end-users. All contractor personnel providing implementation, server upgrades, technical support, or any services requiring access to state servers or data must be physically located within the United States. Contractors may be required to meet cybersecurity standards (NIST 800-53 or ISO 27001), Missouri tax compliance, Secretary of State registration, E-Verify enrollment if applicable, and anti-discrimination certifications.

The contractor must submit a detailed implementation plan by August 1, 2026, and complete installation and training by September 15, 2026. The original contract period runs from award through one year, with options for two additional one-year renewal periods under identical terms and pricing. Pricing shall be firm and fixed, including all start-up costs, technical support, training, and renewal period pricing. The state will not pay for software components until implementation initiation. Vendors must submit sealed electronic bids through MissouriBUYS powered by MOVERS. The state reserves the right to terminate the contract for convenience with 30 days' written notice.