Priority dispatch system (mpds, ppds, and fpds)

Santa Fe County is requesting proposals for a Priority Dispatch System (MPDS, PPDS, and FPDS) with proposals due September 26, 2026. The solicitation covers computer-aided dispatch (CAD) and emergency services software supporting multiple Public Safety Answering Points (PSAPs) across New Mexico.

The scope includes implementation, maintenance, and ongoing technical support for three distinct dispatch platforms: the Medical Priority Dispatch System (MPDS), the Police Priority Dispatch System (PPDS), and the Fire Priority Dispatch System (FPDS). The contractor must provide system updates, training, integration capabilities with existing infrastructure, backup and disaster recovery capabilities, and compliance with National Emergency Number Association (NENA) standards and applicable emergency services communications regulations. The system must scale to accommodate future PSAP integration across participating jurisdictions statewide.

The source document (70-C0031-26-CP370_SS 2026-1 Priority Dispatch.pdf) is available for review and contains detailed procurement timeline, pricing structure, contract term, renewal options, set-aside provisions, incumbent contractor information, and funding details. Questions are due before the September 26 deadline; bidders should consult the attached scope of work for site visit requirements and bidder conference scheduling if applicable.