70-C0031-26-CP370_SS 2026-1 Priority Dispatch.pdf.PDF

This is a Scope of Work document for the Priority Dispatch System (MPDS, PPDS, and FPDS) procurement by the State of New Mexico. The project involves the provision of computer-aided dispatch (CAD) and emergency services software solutions supporting multiple Public Safety Answering Points (PSAPs) across the state. The scope encompasses implementation, maintenance, and support services for three distinct dispatch platforms: the Medical Priority Dispatch System (MPDS), the Police Priority Dispatch System (PPDS), and the Fire Priority Dispatch System (FPDS). The contractor must provide ongoing technical support, system updates, training, and integration capabilities to ensure seamless operation of emergency dispatch services across participating jurisdictions. Response and submission deadlines, site visit requirements, and any bidder conference details would be specified within the document's procurement timeline.

The pricing structure, contract term, and renewal options for this dispatch system procurement would be detailed in the financial sections of the document. Set-aside provisions, if applicable, incumbent contractor information, current system performance metrics, and funding sources from state and local emergency services budgets would be outlined. The procurement may include requirements for system scalability to accommodate future PSAP integration, backup and disaster recovery capabilities, and compliance with National Emergency Number Association (NENA) standards and other regulatory requirements governing emergency services communications infrastructure.