Printing Mailing and Fulfillment Services

Inland Empire Health Plan (IEHP), a local public entity of the State of California serving over 1.6 million residents across Riverside and San Bernardino counties, seeks qualified vendors to provide comprehensive Printing, Mailing, and Fulfillment Services for member-facing materials and enrollee communications. The procurement encompasses digital and offset printing, fulfillment, mailing, binding and finishing, graphic design, bulk mail processing, and USPS compliance services for materials including marketing brochures, member handbooks, welcome kits, event flyers, booklets, newsletters, and informational packets on an as-needed basis. IEHP prefers vendors with local production facilities within 40 miles of its headquarters at 10801 Sixth Street, Rancho Cucamonga, California 91730, and retains the right to make multiple awards and engage different vendors for portions of individual projects based on pricing and lead times. The evaluation process allocates 65 points to combined scope and company evaluations, 30 points to price, and 5 points for local preference, with up to 10 additional points available for demonstrations or interviews. Bidders must submit all proposals through the Bonfire portal by April 17, 2026, at 5:00 p.m. Pacific Time, with bidder questions due by April 7, 2026; the initial contract term is one year with IEHP holding options to renew for up to four additional consecutive one-year periods. Required qualifications include current California business licenses, registration with the California Secretary of State and Franchise Tax Board, HIPAA Business Associate Agreement execution if handling protected health information, cyber liability insurance with minimum coverage of $3 million for vendors under 50,000 records or $10 million for those over 1 million records, non-debarment certification, and background checks. Financial statements are required for proposals exceeding $200,000, and pricing must be quoted as F.O.B. Destination, Freight Prepaid, excluding California sales tax, with firm pricing for 120 days following the closing date.

IEHP's Local Preference Program awards five preference points to for-profit businesses maintaining staffed physical offices with street addresses in Riverside or San Bernardino County that have operated continuously from their registered locations for at least six months; qualifying documentation includes current California Board of Equalization sales tax returns and local business licenses. No incumbent vendors or current contractors are identified in the procurement documents, and no set-aside designations for disadvantaged enterprises are specified. All bidders must comply with non-negotiable standard contract terms covering nondiscrimination, conflict of interest, Brown Act and Public Records Act acknowledgment, and exclusion and debarment list verification; additionally, contractors must comply with the Knox-Keene Health Care Service Plan Act, Waxman-Duffy Prepaid Health Plan Act, and regulations from the California Department of Managed Health Care and Department of Health Care Services. Vendors must maintain workers' compensation insurance, commercial general liability coverage, professional liability insurance, and cyber liability insurance with minimum $3 million coverage, and submit certificates of insurance prior to commencing work. The contract documents do not specify an overall award value or budget range; however, financial statements are mandated for proposals exceeding $200,000, and IEHP reserves the right to reject any and all proposals, cancel the procurement process, or negotiate with any qualified source. Governing law is California law with exclusive jurisdiction in San Bernardino or Riverside County courts, and all disputes are subject to the Government Claims Act.