Pre-Collection Services

The University of Wyoming is seeking proposals for pre-collection services through RFP #JRB-2025-35, targeting first-party collection efforts for student accounts receivable located in Albany County. The procurement focuses on managing past due balances between 30-90 days for tuition, fees, room and board charges, library fines, bookstore charges, and parking citations, with the primary objective of increasing recovery of student balances while maintaining a student-friendly approach. Suppliers will be evaluated across multiple criteria including responsiveness, pre-collection procedures, compliance, experience, customer service, and financial strength, with a total possible score of 100 points. Key procurement dates include supplier questions due by October 24, 2025, at 2:00 PM MT, and proposal responses due by November 6, 2025, at 2:00 PM MT. The proposed contract term is three years, with pricing remaining firm for the initial two years and allowing a maximum annual increase of 5% thereafter. The university processes approximately 160 student account pre-collection placements monthly, with an average balance of $1,900. Successful vendors must demonstrate comprehensive reporting capabilities, data security compliance with FERPA and GLBA regulations, and a commitment to student-centric communication strategies.

While no specific set-aside designations or restrictions on responding organizations are mentioned in the documentation, vendors must provide detailed pricing structures and demonstrate substantial experience in higher education receivables management. Technological integration capabilities will be crucial, with an emphasis on robust reporting and account management systems. The RFP does not specify an exact award value or comprehensive budget range, though the monthly placement volume and average balance suggest potential significant revenue opportunities for the selected vendor. Suppliers will need to showcase their technological infrastructure, ability to integrate with existing university systems, and comprehensive approach to pre-collection services. The evaluation will heavily weight the vendor's approach to maintaining positive student relationships while effectively recovering outstanding balances. No incumbent vendor information is provided in the available documentation, indicating this may be a new procurement strategy for the University of Wyoming.