Pre-Advertisement Notice: ATL Cloud Support Services (ERP)

The City of Atlanta's Department of Finance is conducting a multi-step sealed bid procurement for comprehensive post-implementation managed services support of the ATLCloud Oracle Fusion Enterprise Resources and Planning (ERP) system. The procurement process includes an initial prequalification phase followed by an Invitation for Bid (IFB), with a pre-solicitation conference to be scheduled. The scope of work encompasses six primary service categories: System Monitoring & Performance Management, System Maintenance & Updates, Technical Support & Issue Resolution, Change Management & Training, Continuous Improvement & Scalability, and Vendor Reporting. Key deliverables include maintaining system uptime at or above 99.9%, real-time performance monitoring with monthly performance reports, structured change management with prioritized implementation, multi-tiered technical support with documented Service Level Agreements and real-time tracking including penalty provisions for breaches, department-specific and role-specific training programs (including onboarding and Train-the-Trainer sessions), continuous improvement initiatives through trend analysis and monthly dashboards, and audit-ready documentation of all service activities. The selected vendor must support newly implemented Oracle modules including Oracle Time and Labor, Oracle Cloud Inventory, Oracle Analytics Cloud, Oracle Recruiting Cloud, and Oracle Advanced HCM Control. Vendors will be evaluated during prequalification based on demonstrated public-sector ERP platform experience, organizational capacity, technical capability, service delivery capability, and management capacity. The pre-advertisement notice was posted on March 23, 2026, with an April 24, 2026 deadline; a Pre-Solicitation Conference will be held to address questions and provide additional details regarding procurement timeline, specific service level requirements, and staffing expectations.

The contract documents provided do not specify set-aside designations, restrictions on organization types, or disadvantaged enterprise requirements; however, the procurement emphasizes demonstrated public-sector experience as a critical prequalification criterion. No incumbent vendors or current contractors are identified in the available documentation. The selected vendor will be required to integrate with existing infrastructure and programs including ALM Octane, HP ALM, the Progressive Education Program (PEP), Business Improvement Opportunities (BIOs), and ATLCloud Task Automation, and must coordinate with internal departments including Oracle and the City's Access and Identity Management (AIM) division. The vendor is expected to support operational continuity, strengthen internal City capabilities, and provide a structured transition plan to accommodate potential future service provider changes. The contract documents do not specify contract term, renewal options, contract value, funding amounts, or budget ranges for this procurement. Additional financial and contractual details are anticipated to be provided during the Pre-Solicitation Conference and subsequent Invitation for Bid phase.