PM Service Agreement for Agilent Instruments

The Texas Health and Human Services Commission (HHSC) and Department of State Health Services (DSHS) have issued an Invitation for Bid (IFB No. HHS0016759) for a preventive maintenance service agreement covering Agilent Instruments used in the Laboratory Serological Analysis Group. The procurement specifically seeks full-service maintenance for four laboratory instruments: a 405 LS Washer, two 800TS ABS Readers, and a 50TS Washer, all utilized for serological diagnostic testing. The contract requires comprehensive service including unlimited telephone support, priority response, travel, labor, parts, consumables, and annual preventative maintenance with an Agilent industry-exclusive service guarantee. Service engineers must be factory-trained, and on-site coverage is required between 8:00 am and 5:00 pm Central Time, Monday to Friday, with 24/7 technical support available. Bidders must demonstrate minimum qualifications through reference submissions, operational capabilities documentation, and proof of relevant experience. Key procurement dates include a question submission deadline of November 6, 2025, and a bid response due date of November 17, 2025, with an initial contract term running from award through August 31, 2026, and potential renewals through August 31, 2030. Evaluation will be based on the lowest price per line item while ensuring the best overall value to the State of Texas.

The solicitation does not explicitly indicate specific set-aside designations or restrictions for disadvantaged enterprises. Bidders must complete comprehensive documentation including the HHS Solicitation Affirmations form, which requires detailed disclosures about business practices, legal compliance, and ethical standards. The procurement mandates that vendors provide three verifiable references for similar contracts within the last five years, demonstrate a minimum of industry certifications, and disclose operational details such as years in business, employee count, and geographic operational capabilities. Subcontracting is expressly prohibited for this contract. While no specific budget range is definitively stated, the pricing will be evaluated on a line-item basis with an emphasis on providing cost-effective services. Potential respondents must navigate a complex registration process through the IAMOnline portal, which requires agency sponsor approval and account activation within seven days of registration, with technical support available through a dedicated help desk.