Payson city delivery of 911 emergency medical services and inter-facility transport services

Payson City, Utah is issuing a Request for Proposals to solicit qualified emergency medical service (EMS) providers to deliver 911 emergency medical response and inter-facility ground ambulance transport services to the city's population of over 25,000 residents. The scope of services encompasses Basic Life Support (BLS), Advanced Life Support (ALS), and Paramedic-level emergency response, as well as inter-facility transport services including Critical Care Transport (CCT). Providers must demonstrate dispatch integration capabilities, Computer-Aided Dispatch (CAD) compatibility, data reporting capabilities, compliance with Utah Bureau of EMS licensing, and participation in mutual and automatic aid agreements. Minimum staffing requirements include four ALS-level ambulances staffed with Paramedics operating 24 hours per day, 365 days per year from two fixed EMS stations located in the central and southern portions of Payson, with services meeting NFPA 1710 response time standards. Proposals will be evaluated using four weighted criteria: Cost (30%), Quality (30%), Access (30%), and References and Past Performance (10%). All proposals must include a cover letter, organizational overview, scope fulfillment description, key personnel qualifications, staffing and deployment plan, fixed station locations, Quality Assurance/Quality Improvement (QA/QI) methodology, medical oversight plan, and three relevant project examples with references, formatted to a maximum of 10 single-sided pages with 11-point minimum font and 1-inch margins, with fee proposals submitted separately. Questions must be submitted by April 8, 2026 to Bree Hathaway at breeh@paysonutah.gov, with proposals due April 9, 2026 at 4:00 p.m., an anticipated award date of April 22, 2026, and contract services commencing July 1, 2026.

The RFP does not specify set-aside designations, disadvantaged enterprise restrictions, or incumbent vendor information. No existing infrastructure or technology integration requirements beyond CAD compatibility and dispatch integration have been identified in the available documentation. The RFP does not disclose a specific award value or budget range, instead focusing the evaluation on the four weighted criteria that balance cost considerations with quality, access, and performance factors. The City reserves the right to negotiate final terms with the best-qualified candidate and reject any proposals that do not meet minimum qualifications or substantially deviate from RFP requirements. All submitted materials become property of Payson City and are considered public record following the award decision.