Outbound Payment Outsourcing

The state of Maryland has posted a Request for Information (RFI) for Outbound Payment Outsourcing services. The RFI seeks information from vendors on their ability to provide payment processing and disbursement services for government benefit programs, including the issuance of checks, direct deposits, and prepaid debit cards. Vendors are asked to provide details on their processes, technology, security, and quality control measures. The state is interested in understanding the vendor's capacity to handle high-volume payments, meet security and compliance requirements, and integrate with existing systems. Responses to the RFI are due by July 15, 2024, and the state expects to award a contract by September 1, 2024, with an initial term of 3 years and potential renewals.

The state has indicated that funding for this contract will come from state appropriations and that they are particularly interested in proposals from minority-owned, women-owned, and small businesses. No incumbent vendors or current contractors have been identified, and the state has not provided a specific budget range for this opportunity. However, vendors are expected to provide pricing details that include per-item, per-account, and any other relevant fees.