Outage management and communications software

The City of Farmington, New Mexico is issuing a sole source notice of intent for annual outage management and communications software maintenance and support services from Milsoft Utility Solutions, with a deadline for competitive-challenge evidence of July 31, 2026 and a proposal due date of August 14, 2026. Interested parties have until 5:00 p.m. on July 31 to submit written evidence demonstrating that more than one firm possesses the requisite skills and functionality; if verified evidence is received, the City may issue a competitive solicitation instead.

The procurement covers maintenance and support for Milsoft Utility Solutions Outage Management System (OMS) and Hosted Interactive Voice Response (IVR) software. Both systems integrate to support dispatch of trouble crews to field outages. The sole source determination rests on specialized integration requirements that only the manufacturer can provide — the OMS and Hosted IVR systems require coordinated maintenance and support that Milsoft alone delivers. This procurement represents a continuation of standardization from the original competitive RFP #14-99810 through which the software was initially procured.

The contract value is $64,580.25 per year for a three-year term, totaling $193,740.75. Milsoft Utility Solutions is located at 4400 Buffalo Gap Road, Suite 5150, Abilene, Texas. Submissions of competitive-challenge evidence must be made through the City's online bidding system to Jennifer Rowland, Chief Procurement Officer (CPO, CPPB, NIGP-CPP), City of Farmington Purchasing Department.