Optical Character Recognition Artificial Intelligence (OCR AI) Solutions

The Texas Health and Human Services Commission (HHSC) Chief Technology Office has issued a Request for Information (RFI) No. HHS0015537 seeking vendor feedback on Optical Character Recognition Artificial Intelligence (OCR AI) Solutions. This procurement opportunity covers comprehensive technology solutions across Travis County and multiple Austin City jurisdictions, focusing on Platform as a Service (PaaS) and Software as a Service (SaaS) deployment options. The RFI requires vendors to provide detailed cost estimates for development, testing, and production environments, including high-availability and disaster recovery (HADR) capabilities and load balancing requirements. Specific cost components vendors must address include per-user/server/agent license costs, infrastructure expenses, system development costs, data storage, system support, HADR support, training, and specialized services like data extraction, cloud storage, serverless functions, and messaging notifications. The response deadline is December 30, 2024, at 10:30 a.m. Central Standard Time, with submissions required via email to Ron Hurley at ron.hurley@hhs.texas.gov.

While this RFI is not a formal solicitation, vendors must provide comprehensive information about TX-RAMP and FedRAMP compliance levels, user capacity estimations, license models, and data classification considerations spanning Public, Sensitive, and Confidential categories. The RFI specifically seeks information about deployment costs, ongoing support expenses, and technical capabilities of OCR AI solutions. All submitted responses will become the property of HHS and must comply with the Texas Public Information Act requirements. Although no specific budget range is explicitly stated, the detailed cost estimation requirements suggest a significant potential investment in advanced OCR AI technology. The procurement appears open to various technology providers capable of meeting the complex technical specifications, with no explicit restrictions on vendor type or size indicated in the available documentation. Vendors should be prepared to demonstrate robust, scalable OCR AI solutions with comprehensive technical and financial details to support HHSC's technological infrastructure needs.