OpManager Annual Maintenance and Support - SP

The Department of Innovation and Technology for the State of Illinois is seeking bids from registered Small Business Set Aside Vendors for a 3-year maintenance and support contract for their existing OpManager software licenses. The contract will cover annual maintenance and support services for the OpManager solution. Vendors must comply with the state's COVID-19 protections, including requirements around face coverings, vaccinations, and testing when working in certain facilities. Additionally, vendors will need to meet the state's standard certification requirements, which cover a wide range of compliance areas such as prohibited activities, labor and environmental regulations, cybersecurity, and tax compliance. Detailed standard contract terms and conditions have also been provided, addressing payment, auditing, confidentiality, and other standard contractual provisions. The solicitation has a due date of March 29, 2023.

This opportunity is designated as a Small Business Set Aside, meaning only registered small businesses are eligible to submit proposals. There is no incumbent vendor identified, but vendors will need to demonstrate the ability to integrate with and provide support for the existing OpManager software infrastructure. While the solicitation does not specify an award value or budget range, vendors should anticipate that the contract will be for the state's full maintenance and support needs over the 3-year term.