Open Enrollment for Communication Access Services

The Texas Workforce Commission (TWC) Vocational Rehabilitation (VR) Division is conducting an open enrollment solicitation to procure Communication Access Services (CAS) to be provided to TWC VR customers and staff statewide. The solicitation seeks qualified applicants to offer a range of CAS, including sign language interpreting, Communication Access Realtime Translation (CART) services, Certified Deaf Interpreter (CDI) services, and other related communication access services. Applicants must meet specific staff qualification requirements for each service offered and comply with TWC's VR Standards for Providers Manual, which outlines service definitions, processes, procedures, and outcomes required for payment. The open enrollment period began on December 9, 2022 and will remain open until March 31, 2025, with TWC intending to award multiple contracts to qualified applicants throughout this period. TWC may consider an applicant's past performance and other factors deemed in the best interest of the agency or the state when determining awards.

The solicitation is an open enrollment, meaning there are no set-aside designations or restrictions on the types of organizations that can respond. TWC did not provide information on any incumbent vendors or current contractors, nor did it specify any existing infrastructure or technology that requires integration. The solicitation also did not list any award values or budget ranges, though payment to successful contractors will be based on the fee schedule outlined in the TWC VR Standards for Providers Manual.