Online Payment Plan Services
Closed State & local contract opportunity Posted
- Solicitation number
- BPM053355
- State
- Maryland
- Responses due
Opportunity facts
- UNSPSC code
Opportunity details come from emma.maryland.gov. Updated .
About this opportunity
The Washington Suburban Sanitary Commission (WSSC) is seeking a third-party vendor to provide Online Payment Plan Services for residential and commercial customers in Maryland. The procurement aims to replace an existing contract and introduce a modernized solution for customer payment options. The selected vendor will be responsible for implementing a secure, web-based portal with mobile-responsive functionality that enables customers to establish and manage installment plans for resolving outstanding balances. Key deliverables include a user-friendly interface that supports online enrollment, plan management, and accessible payment strategies across digital platforms. The solicitation requires vendors to demonstrate capabilities in creating a comprehensive payment plan system that aligns with WSSC's customer service objectives. All bid submissions and related questions must be processed through the OpenGov platform, with the solicitation documents available on that system. The procurement timeline indicates a posting date of September 29, 2025, with proposal responses due by October 27, 2025.
While specific set-aside designations are not explicitly detailed in the provided information, the procurement appears to be an open competitive solicitation for qualified third-party payment services providers. The current contract is approaching its conclusion, suggesting potential incumbent vendor transition considerations. The scope implies technical requirements for secure web integration, mobile responsiveness, and payment plan management capabilities. Although specific budget ranges are not specified, the procurement suggests a comprehensive service contract with potential multi-year implementation. Vendors will likely need to demonstrate robust technological infrastructure, data security protocols, and the ability to seamlessly integrate with WSSC's existing customer management systems. The contract represents an opportunity for vendors specializing in financial technology solutions focused on municipal utility payment platforms.
Opportunity text
WSSC is seeking to procure a third-party vendor to provide Online Payment Plan Services for residential and commercial customers. The current solution allows eligible customers to enroll in installment plans to resolve outstanding balances over time. As the existing contract approaches its end, WSSC is preparing to re-solicit this service to ensure continued support, introduce necessary enhancements, and evaluate competitive offerings. The new procurement aims to modernize and strengthen the payment plan experience for our customers. The selected vendor will be responsible for implementing a secure, user-friendly web portal that allows customers to set up and manage payment plans, including mobile-responsive functionality accessible via smartphones and tablets. This contract will support WSSC's broader customer service goals to offer flexible, accessible, and efficient payment options Please access the solicitation documents through OpenGov. All bid submissions and questions related to this solicitation must also be submitted via OpenGov. The link is provided in the attachment below.
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